Guest reviews

• GREEN MOTION

  10 - "We got a brand-new hybrid car with only 77 kilometers on the odometer and drove it across Hungary, Croatia, Slovenia, and Austria using a Hong Kong driver’s license to complete the rental paperwork. We covered a total of 3,153 kilometers with an average fuel consumption of 4.8 liters per 100 kilometers. At the counter, €1,500 (€1,300 deposit + €200) was frozen on the card, and we paid €91 for the cross-border fee and Hungarian highway toll. The car return process was very straightforward; the staff checked the dashboard, inspected the car from all sides, opened all five doors for a quick check, and then had me sign off. Shortly after, I received the notification that the €1,300 deposit was released. The station wagon's trunk was very practical—it accommodated three 24-inch suitcases with room to close the lid, and for our trip, we packed two 24-inch suitcases, one 20-inch suitcase, and still had space for a backpack. The only downside was that the hybrid car had sluggish acceleration, lacked power for overtaking, and generated significant noise."

• Budget

  10 - "Extremely satisfied."

• Budget

  10 - "Satisfactory."

• Schiller

  10 - "Very satisfied."

• Schiller

  10 - "Very good, no hidden charges. Transparent pricing, and they even provided a free vehicle upgrade. An excellent experience overall. Highly recommended."

• Schiller

  10 - "Very satisfied."

• Alamo

  6 - "Overall it's okay, but the breakdown of insurance costs purchased on-site was not very clear. Things like reducing the deductible were not explained in person."

• CARWIZ

  10 - "Satisfied"

• Schiller

  8 - "Very good, no upselling, and the attitude was pleasant."

• Shouqizuche

  10 - "Very satisfied."

• Schiller

  6 - "Arrived at 6 o'clock, easily found the store after customs clearance.
  

  This is my second time renting a car here.

  Japanese cars have poor soundproofing; wind and tire noise are quite noticeable.
  

  "

• Schiller

  8 - "Their emergency phone support has some issues."

• CARWIZ

  10 - "The car is quite new and looks good in photos."

• Shouqizuche

  10 - "Very comfortable."

• GM

  8 - "Overall, it was quite satisfactory."

• CARWIZ

  10 - "Excellent"

• Schiller

  10 - "Everything was great, absolutely flawless."

• Budget

  6 - "I often rent cars in Budapest, and overall, the service here is not as good as Sixt. When picking up the car, they just hand you the keys and the pickup sheet, and even the registration document is given separately, making it easy to misplace. No one guides you to check the vehicle condition; you're left to compare it against the pickup sheet yourself. The car wasn't even cleaned properly, with a layer of dust on the surface. At pickup, they informed me that highway fees are not included, using the excuse 'That's why we offer low prices.' I can only say it's full of tricks..."

• KLASS WAGEN

  2 - "This car rental experience was extremely disappointing, particularly due to Klass Wagen's hidden mandatory charges which were very unsatisfactory. I had already purchased full insurance in advance through the Zuzuche platform; however, when picking up the car at the counter, the staff explicitly informed me that they didn't have any historical damage records for the vehicle. They said if I didn't pay an additional 190 Euros to purchase their insurance, 'any damage—whether new or pre-existing but unrecorded—would be my responsibility, and up to 2600 Euros could be directly deducted from my credit card.' In this scenario, the so-called 'optional insurance' was practically meaningless and essentially a disguised mandatory fee. My first instinct was to cancel the booking and rent a car from another company, but upon further investigation I found that all other companies, including Hertz, AVIS, Enterprise, etc., showed no availability of cars on the same day—only Klass Wagen had vehicles available. This raised suspicion about whether they were intentionally manipulating car availability or even sharing information in some manner to create a 'no other option' scenario, thereby forcing users into accepting these additional insurance charges. Since I had already wasted time going back and forth between the airport and their office and it was already 7 PM (and I still had an hour-and-a-half drive to my destination), I had no choice but to reluctantly pay the 190 Euros to pick up the car. On a positive note, the Zuzuche platform’s customer service was very professional and responsive; they actively assisted throughout the process and ultimately helped refund the insurance I originally purchased on their platform, which I deeply appreciate. Nevertheless, I strongly urge Zuzuche to enhance supervision over Klass Wagen's hidden mandatory fee practices to safeguard users' legitimate rights. Additionally, I advise other renters that if you must choose Klass Wagen, ensure to confirm their insurance policies and vehicle conditions in advance, keep all evidence of car collection, and avoid falling into similar traps."

• Dryyve

  8 - "The service was decent. There was a €20 highway toll, and the deposit was quite high, €1500."

• Schiller

  6 - "The car pickup process was quick and enjoyable, although communication in the local language was a bit challenging. Overall, it was satisfactory."

• Hertz

  8 - "The car pickup was delayed by half an hour, very dissatisfied. However, the staff who came to pick us up were friendly and helpful."

• Budget

  10 - "Satisfied."

• CARWIZ

  10 - "Satisfied"

• Europcar

  10 - "No issues, as a regular customer, I was recognized immediately."

• Schiller

  10 - "I've rented cars abroad many times, but this was the first time I encountered an issue during return. They first checked the front windshield and underside of the car and then found some damage, which they photographed and showed me. Fortunately, I had full insurance, so the claim process was fast. However, it felt a bit like a setup because we didn't inspect the underside when picking up the car, only the exterior. I also don’t recall any incidents during the trip. Next time, I'll make sure to use my phone to check underneath the car when picking it up. Other than that, everything went smoothly, and the car was in great condition."

• Schiller

  10 - "Satisfied!"

• Schiller

  10 - "Satisfied."

• Budget

  10 - "Overall service was quite satisfactory. I will choose this company again next time."

• Schiller

  10 - "Satisfied"

• Budget

  10 - "Satisfied"

• Schiller

  8 - "The service was satisfactory."

• Schiller

  10 - "Very convenient"

• CARWIZ

  10 - "Satisfied, the pick-up and drop-off process was very smooth."

• Schiller

  8 - "Pretty good, they start work on time at 8 AM."

• CARWIZ

  10 - "The car rental company is not far from the airport, and there is a shuttle bus between the company and the airport. I want to give a thumbs-up to the shuttle driver."

• GM

  10 - "Excellent!"

• Hertz

  2 - "When returning the car, no one inspected its condition. They just said to leave the keys. Later in the evening, I received a message claiming there were scratches and they would deduct 630 euros. When I got out of the car to grab my luggage, I didn’t see any scratches on the bumper. This issue is really hard to argue about. Besides, replacing a bumper shouldn’t cost 630 euros, and from the photo, it looks like it could be polished clean."

• Budget

  6 - "I washed the car before returning it, yet they still charged me an 8000 cleaning fee."

• Schiller

  10 - "The price is cheap, and there is no upselling. Very good. The main advantage is that you can also drive to Austria, which some rental companies do not allow. Make sure to check this carefully."

• Schiller

  10 - "Business starts at 8 AM, the process was very smooth. They didn't particularly mention additional insurance or try to sell it. Note! The rental company does not include the Hungarian highway toll fee. They also informed us on-site about the cross-border requirements. We paid €12 for the Hungarian vignette and €50 for the cross-border fee."

• Shouqizuche

  10 - "Great experience! The car was exactly the model we booked, quite new with only around 17,000 kilometers, spacious and perfect for our shopping trip to the outlet. Haha!"

• Budget

  10 - "Good experience"

• Schiller

  10 - "Very satisfied"

• Dryyve

  2 - "Excessive charges; the penalty processing fee reached 99 euros—it's like robbery! Charges were made without consent, truly outrageous!"

• GREEN MOTION

  10 - "The car pickup location is super easy to find. Just turn left after exiting, and there’s a row of car rental companies. Service is quick, and returning the car is straightforward—the staff just did a quick check and it was fine."

• Schiller

  10 - "Booked a car the night before and picked it up at the airport store the following morning. The entire process was smooth and seamless, with an excellent overall experience!"

• Alamo

  10 - "Very good"

• Schiller

  8 - "Quite satisfactory."

• Schiller

  2 - "How can such a predatory company be part of your platform? During the car return process, they almost used a magnifying glass to inspect the vehicle, yet they found no issues. Both parties signed off to complete the return process. A few days later, my credit card was charged 200 euros, and Schiller emailed claiming there was ash residue somewhere. I've rented cars abroad for 18 years, and this is the first time I've encountered such a rental company—it’s practically daylight robbery!"