Guest reviews

• Europcar

  2 - "The company lacks a physical store and provides poor service. They deliberately tried to delay our flight schedule to extort money. The deposit has still not been refunded. They told us we need to go back to Cairo to find the person in charge for the refund. They insisted on receiving cash for fines and other fees instead of deducting it from the deposit. Due to the delay caused by the rental staff, we didn't have time to pursue the details."

• Shouqizuche

  2 - "The service staff of Shouqi Car Rental Company are deceptive."

• AVIS

  10 - "The experience was great. There was a minor issue during the return, but they didn't charge me for it."

• AVIS

  10 - "Despite my poor English, I managed to pick up the car smoothly, taking quick photos as a record. Purchased unlimited mileage for about $16 per day. Driving in Cairo is absolutely a nightmare; on the day of returning the car, I accidentally took a wrong turn and had an intense experience. Honestly, I didn’t even feel like taking photos or videos. Both the driver and passenger were focused on the road and the navigation. On the trip to Marsa Matruh, I ended up with two speeding tickets."

• AVIS

  10 - "At noon on Friday, there were hardly any customers at the counter. Providing a passport, credit card, and driver’s license was all it took, and we clarified the insurance and unlimited mileage terms before finalizing the contract smoothly (if no one is available at AVIS, you can also check with the Budget counter next door). For later issues, you can simply contact them via WhatsApp. When my tire was punctured, AVIS staff told me to visit a tire shop and then call them. They directly communicated with the shop over the phone, and the tire was repaired for just 100 EGP."

• Alamo

  10 - "Very good. I saw people on Xiaohongshu mentioning various pitfalls, but in reality, the process was very professional. Just signing a contract, upgrading to unlimited mileage, and driving off. I bought QEEQ insurance instead of theirs. When returning the car, they barely inspected it and casually checked it before processing the return. They even dropped me off at T3. Within a week, I got my full deposit back. Additionally, this company doesn't require the 'three certificates as one'; a mainland passport combined with an international driver's license (IDP) suffices."

• Europcar

  2 - "The car is very old."

• Autounion

  4 - "The overall condition of the car was terrible. It was an old vehicle with over 100,000 kilometers. The left-side mirror had been replaced and could no longer be adjusted automatically, only manually. The seatbelt was loose and wouldn’t retract properly. The interior leather was very worn, with some parts even cracked. The rear wiper was broken, and the car lacked sufficient power for desert highway driving, raising concerns about its safety."

• AVIS

  6 - "Just average."

• Budget

  10 - "Not bad."

• GREEN MOTION

  10 - "Very satisfied!"

• AVIS

  10 - "Pickup was at Terminal 3, but I arrived at Terminal 2. The company arranged someone to pick me up and take me to the correct location."

• Autounion

  6 - "Our self-driving trip in Egypt left me with a strong impression of the rented car, though not in a positive way. Right after picking up the car, I noticed the poor condition—it lacked a handbrake, which caused significant unease during driving. Additionally, the right headlight on the left side of the car was completely broken and unusable. When I pointed out the issue to the rental office during pickup, they shockingly claimed it wasn't a problem and the car was fine to drive, leaving me feeling rather helpless. As we drove, there were even more issues. The engine's oil light came on, and upon checking, the oil level was critically low. Fortunately, we found a nearby gas station where I could purchase some, though it cost me 900 Egyptian pounds to resolve the issue. While the rental office reimbursed this expense when we returned the car, it was evident they had seriously neglected maintaining the vehicle before renting it out. On the bright side, the car's performance and power were relatively decent during our 3000-kilometer journey. However, all these minor problems made the trip much more stressful than necessary. Driving in Egypt’s cities, especially in places like Cairo and Alexandria, requires a great deal of courage and composure. The added issues with the car only increased the pressure. I sincerely hope the rental company takes vehicle maintenance more seriously in the future to provide more reliable cars for other customers."

• Shouqizuche

  2 - "The deposit still hasn't been refunded. Be cautious to avoid being scammed."

• AVIS

  10 - "The staff's service attitude was quite good."

• Autounion

  2 - "The vehicle was outdated, and I had to wait a very long time, at least 20 minutes, to pick up the car. Make sure to take a detailed video during pick-up. It's recommended to wash the car before returning."

• Autounion

  4 - "The staff claimed they recorded a video of the car windows and took photos, but when switching the car, they required us to provide evidence of existing scratches on the vehicle. Make sure to take comprehensive photos of the entire car, including the undercarriage and windows. Since we picked up the car at night, our photos of the windows weren't clear, and they pointed out a small white spot on the glass. Please thoroughly record videos and take multiple clear photos as evidence."

• Shouqizuche

  10 - "Overall, it was okay, without too many troubles."

• GREEN MOTION

  4 - "The car was too old, costing an average of $700 per day, and had already run 140,000 kilometers—looks like it's at least ten years old. After exceeding 750 kilometers of mileage, there's a charge of $0.25 per kilometer. That's outrageous."

• Shouqizuche

  10 - "I had previously read mixed reviews about car rentals in Cairo. This company actually forwards orders to Eurocar. The staff at the rental office was very efficient, sincere, and straightforward—no scams involved. The car was a Nissan Sunny with less than 30,000 kilometers on it, so it was fairly new. The owner mentioned that the previous renter in Luxor had damaged the rear right wheel and paid around 1200 RMB. If you purchase full insurance, such costs can be fully covered. However, there's an issue I encountered: my booking through QEEQ stated that it included basic insurance (essentially basic damage insurance where amounts beyond around 4000 RMB would be covered by the insurance company, but amounts below that would need to be paid personally). When I asked the office staff about this, they stated there was no damage insurance, and if there was, it would likely have been offered by QEEQ or other agencies like Shouqi. This inconsistency raises some concerns—either the rental owner misunderstood or there's an error in QEEQ's information. Therefore, I recommend purchasing full insurance. Additionally, I asked whether the car needed washing during pickup. The owner said it wasn't necessary, and the staff mentioned it depends on the situation. Ultimately, I felt the car's exterior was a bit dirty, but they didn't require me to clean it. I simply had to refuel the car to full."

• Autounion

  4 - "They force you to buy their insurance and don't accept the insurance from the rental platform."

• Europcar

  10 - "All ok"

• Autounion

  5 - "نعم هذه الشركة لا يوجد عندها مكتب سيارات بالمطار يأتي الموظف لاستقبالكم بالمطار والتواصل معك بالجوال وقد تجده وقد لا تجده وايضا الاحظ عليه محاولت أخفاء عيوب السيارة لتحاسب عليها ما لم تنتبه له"

• AVIS

  10 - "Satisfied"

• Hertz

  10 - "Very smooth process"

• Hertz

  6 - "This was the worst car rental experience I've ever had. I booked online, but when picking up the car on-site, they gave me one with over 80,000 kilometers on it. Upgrading to full insurance cost $200, $180, or $150, and we finally settled on the previously quoted $108 (probably trying to rip off as many people as they can). While driving, a tire blew out, so we replaced it with the spare and called the company to inform them. When returning the car, two employees spent a long time inspecting the tire, claiming it needed to be sent to a repair shop to check if it could be fixed. If repairable, we'd pay the repair cost; if not, we'd have to pay $100. We thought the outcome would surely be up to them anyway. Sure enough, after a long wait, they told us we had to pay $100. Moreover, this amount couldn't be deducted from the $200 deposit but had to be paid as an additional fee."

• AVIS

  6 - "The overall experience was great. I'm a longtime AVIS customer. Be aware that Egypt enforces strict speeding regulations, and AVIS's administration fees for fines are quite high. Fellow drivers, please take note."

• AVIS

  10 - "Excellent, great service attitude."

• Autounion

  2 - "We agreed to be picked up at 7:30 am at Terminal 3 of the airport with a sign, but we didn’t see anyone from the rental company. We only got picked up at 9 am after contacting the booking platform. We purchased unlimited mileage, confirmed by the platform at $10 per day, but it turned out to be $15 per day at the rental counter. Although we had no accidents or damage throughout the trip, during car return, they claimed there was a mark at the bottom corner of the car door, which was hard to notice, and charged us $200. We felt it was intentional extortion."

• Europcar

  10 - "The staff was very friendly, and the car was in excellent condition."

• Hertz

  8 - "The car was in good condition with only a little over 30,000 kilometers. It was quite new. We drove over 3,300 kilometers without any issues."

• GREEN MOTION

  10 - "They offer pick-up and drop-off services."

• Autounion

  8 - "It's okay. Ultimately, $800 was deducted from my deposit for vehicle damage."

• Shouqizuche

  10 - "The service is amazing."

• Shouqizuche

  6 - "Despite providing flight details and arrival time, the car was delivered more than two hours late. There is no storefront at the airport, and both pickup and return are done in the parking lot. A $10 cleaning fee was charged during return. On the positive side, the car was a new one with only 3,000 kilometers, and the service was acceptable."

• Shouqizuche

  6 - "I provided the flight number and arrival time, yet they were still over two hours late delivering the car. There is no storefront at the airport; both pickup and drop-off happen in the parking lot. I was charged a $10 car wash fee upon return. The car itself was fairly new with only 3,000 kilometers, and the service was okay."

• Shouqizuche

  10 - "It's okay, nothing much to say."

• Shouqizuche

  10 - "Excellent service."

• Autounion

  8 - "Both the pickup and drop-off processes were very smooth. The staff was quite friendly and didn't try to create any trouble. However, the car was very old. Even though it had only 70,000 kilometers, it felt like it was falling apart. That said, cars on Egyptian roads are generally in poor condition, so ours might have actually been decent in comparison."

• Autounion

  6 - "There was no one holding a sign to meet me at the airport exit. I called and they said they would arrive shortly, but they didn't have a sign. It took 40 minutes before we finally connected."

• AVIS

  10 - "Overall service was decent and quite polite."

• Autounion

  6 - "They imposed a strict mileage limit and charged extra at the end!"

• Autounion

  6 - "The staff member was very friendly."

• AVIS

  10 - "I arrived at the airport at 3 a.m., and the staff were waiting patiently the whole time."

• Shouqizuche

  10 - "Very satisfied"

• Autounion

  4 - "The deposit refund is too slow, they said it would take 45 days."

• GREEN MOTION

  10 - "Pretty good"

• Europcar

  2 - "The pick-up and drop-off process was generally alright, but during the return, I was told that the car I rented was involved in violations, leading to its registration being suspended for 6 months and a $400 fine. However, no specific time, place, or reason for the violations were provided, making it feel like extortion. I followed all the rules, got no tickets, and committed no violations. Please investigate thoroughly to avoid wrongful penalties."

• AVIS

  10 - "Very satisfied"

• AVIS

  10 - "A well-established car rental company, very good"