Guest reviews

• AVIA

  4 - "It's better to choose a major car rental company. This smaller one finds various ways to charge extra fees. Firstly, the car rental company in Slovenia required an €80 cross-border fee. Considering this, the slight savings from choosing this smaller company were not worth it. Secondly, they kept pushing for insurance add-ons. Later, because I didn't purchase insurance, I had to pay €362 for a small scratch on the wheel rim. It turns out it would have been better to buy the insurance."

• CARWIZ

  8 - "Very good."

• AVIA

  10 - "Extremely satisfied, they provided a brand new car with only 800 kilometers on it, very lucky. Both pickup and drop-off were very smooth and convenient."

• AVANTCAR

  2 - "The car was an MG, not the Volkswagen I had booked, and it was in poor condition."

• AVIA

  8 - "They were very detailed with the car damages, which were many. Customers are expected to check the car in details and take photos and videos, otherwise it is very likely you will be charged with those damages when returning the car. They are very detailed and thorough with checking!"

• National

  10 - "Quick and efficient"

• AVIS

  10 - "Very satisfied"

• OK Mobility

  6 - "OK mobility requires a deposit of around 2000 euros at the time of pickup if you don't purchase their full insurance."

• CARWIZ

  10 - "The rental company staff were very friendly, had a great attitude, and explained the details clearly. The vehicle was a bit old, and the driver's seat couldn't recline backward or adjust forward, but luckily it didn't affect the driving experience."

• Enterprise

  6 - "I booked a Mazda CX-5, but ended up with a VW T-Roc, which is noticeably smaller. This made the entire trip inconvenient as the trunk was always fully packed with luggage. Every time we loaded or unloaded, we had to remove the trunk partition first. During one of these instances, we accidentally misplaced the partition. When returning the car, we were fined 400 euros for this, which felt opportunistic and unfair."

• Enterprise

  10 - "The car pickup and return process was very efficient, and the service was good. No aggressive upselling of insurance."

• AVIA

  4 - "Excellent service. However, the interior cleaning fee is unreasonable."

• ADDCAR RENTAL

  10 - "After arriving at the airport, you call the car rental company, and they pick you up in about five minutes. It's approximately an 8-minute drive to the rental location. With an international driver's license, the process is straightforward—they don't even try to upsell you insurance. I personally requested full coverage, and they directly waived the deposit. You just take the keys and can start driving. When returning the car, you only need to hand over the keys, and they will take you back to the airport."

• AVIA

  10 - "The flat tire occurred on a weekend night, with the damage on the side of the tire, making it irreparable. Customer service told me to handle it myself, but I couldn't stay where I was, as it would delay others' accommodations and ticket bookings the next day. In the end, I had to call roadside assistance to replace the tire. The following day, I arrived in Zagreb and replaced a pair of tires as required by the rental company. One flat tire ended up costing me three tires."

• Last Minute

  6 - "The staff only inspected the vehicle during pickup but did not explain its basic usage."

• AVIA

  6 - "The cross-border fee is much higher compared to other rental companies, charging 80 euros."

• AVIA

  10 - "The AVIA staff were very professional and explained everything clearly. The guides led us to the parking lot to pick up the car, and the vehicle was in great condition with just over 17,000 kilometers. We were upgraded from a Volkswagen Golf to a Peugeot 3008. However, there were long lines at the AVIA counter while other counters were relatively empty. The rental company is reliable and worth recommending to friends."

• AVIA

  10 - "Good service and overall high quality. Booked a Peugeot 2008 but received a Jeep Avenger."

• Europcar

  6 - "There was nobody at the return location during normal business hours. We had to wait for a long time before someone came back. Fortunately, we had allocated plenty of extra time in advance."

• Europcar

  10 - "Excellent experience."

• Last Minute

  10 - "The vehicle was in great condition and the service was nice. However, there is a 10-euro car wash fee, which must be paid unless you return the car clean."

• Enterprise

  10 - "The staff at the pickup location was very thorough and explained everything in detail."

• AVIA

  10 - "Excellent."

• AVIA

  10 - "Very satisfied."

• CARWIZ

  4 - "The service attitude was average."

• Enterprise

  6 - "When I arrived at the shop to pick up the car, there were no staff members present. I spent half an hour looking for them, only to find them chatting outside the airport lobby. The return process went smoothly."

• GREEN MOTION

  10 - "Very satisfied"

• Enterprise

  4 - "Average"

• AVIA

  10 - "Satisfied"

• Europcar

  10 - "Very satisfied, both pick-up and drop-off were convenient."

• Budget

  10 - "Fast and convenient"

• Enterprise

  4 - "I left my pillow in the car, but the rental company said they didn't see it, and even if they did, it would have been thrown away."

• Enterprise

  10 - "Very satisfied"

• Enterprise

  10 - "Excellent"

• Enterprise

  10 - "Very good."

• OK Mobility

  10 - "Excellent, they helped solve many issues, such as not having a credit card temporarily."

• AVIA

  2 - "They claim to offer a no-deposit option, but you must purchase a mandatory €159 insurance to waive the deposit; otherwise, the deposit is €1700. When I returned the car, one staff member kept complaining. I parked a bit too close to the neighboring car on the driver's side, and he, unable to squeeze in due to his size, started questioning how I parked and why it was done this way. Furthermore, when returning the car, we were in a hurry to catch a flight, and I asked if he could speed up. He rudely responded with comments like 'You should have come earlier. We don't care, you must plan ahead.' His attitude was extremely poor. While waiting for him to check the car, he even unlocked our car doors to show another customer, explaining things like 'This car is this or that,' which added to the negative experience. If giving zero stars were possible, I would have done so."

• AVIA

  2 - "This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers."

• Alamo

  10 - "The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs."

• AVIA

  10 - "The service was excellent, and the staff was incredibly friendly."

• GREEN MOTION

  6 - "Mediocre!"

• Sicily By Car

  10 - "The staff provided good service, but the explanations and guidance for crossing borders were not very detailed. If you plan to cross borders, it's recommended to ask more questions and confirm the details."

• Enterprise

  10 - "Satisfied"

• GREEN MOTION

  10 - "Simple, quick, no insurance upselling."

• AVIA

  8 - "The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded."

• CARWIZ

  6 - "The service attitude is relatively enthusiastic, and you can see the location after walking a bit from the airport. However, they might strongly insist on you buying insurance; otherwise, you need to pay a deposit of nearly 1,000 euros."

• AVANTCAR

  10 - "The service was excellent."

• CARWIZ

  10 - "Very satisfied"

• AVIS

  4 - "1) Encountered some issues on the road and called for assistance but didn't receive any help.
  2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable."

• Alamo

  10 - "The staff were very friendly and professional! Both the pick-up and return processes were quick!"