18 Car Rental Brands in Krakow, Lesser Poland Voivodeship, Poland

I have already sent a formal complaint email to Carfree. The issue started when I picked up the car in the parking lot and noticed the left front tire had low pressure. I approached their staff to check, and they told me there was no problem—low tire pressure was normal for a car that hadn't been used for a long time. They refilled the tire pressure themselves, and trusting their professionalism, I drove the car away. Upon reaching my destination, the car was parked at the hotel entrance. When preparing to return to Krakow, I found that the left front tire had lost pressure again. I went to a nearby tire shop for inspection, and it turned out the tire was leaking from a previously repaired spot (I recorded a video of this). Acting responsibly, I called the rental company to report the situation. Right off the bat, they told me that because I didn’t purchase their insurance (I only had full insurance from Zuzuche), they would charge me 5000 PLN. What the heck!? No investigation, no discussion. Customer service gave mindless, robotic replies. After several rounds of arguing, they made up a story claiming that the tire was damaged by a rock and demanded I pay for two front tires. I have already sent a formal complaint email to Carfree. If their vehicle inspection standards upon return are like this, can I interpret it as risking customers' lives for profit? Charging the entire deposit without any investigation is utterly outrageous and predatory. This kind of foolish handling cannot be tolerated.

Reviewed: Jun 16, 2025

A bit slow.

Reviewed: Mar 8, 2025

Very satisfied, the car is quite new.

Reviewed: Oct 21, 2024

Satisfied with the service, quick return process.

Reviewed: Jul 4, 2024

Quite satisfied

Reviewed: Jun 23, 2024

Wheego is an absolute scam. Stay far away from this company. If you don’t use their insurance, they will fabricate a scratch or damage when you return the car, no matter how careful you are. They’ll then hold your entire deposit (€780.49), claiming the repair costs exceed the deposit amount, even for something as minor as a small scratch. Save yourself the headache and rent elsewhere! QEEQ - Ban this supplier! They are making you look bad!

Reviewed: Jan 27, 2025

Please refer to the email I sent to booking@zuzuche regarding order number 1004095432 yesterday. I trusted the platform's contracted company and specially went to the airport to pick up the car. This was the result.

Reviewed: Jul 10, 2023

Great value couldn’t fault qeeq however car was hired through wheego and they tried to claim off our insurance for an non existent scratch on the underside of the car on return. Must be getting commission from each car they get to claim off even the guys co worker couldn’t see what he was looking at only that we spoke for ourselves he backed down. I would never rent from wheego again because of this.

Reviewed: Feb 16, 2023

The service was excellent, with no unnecessary upselling. I have rented cars from Europcar several times before.

Reviewed: Oct 28, 2024

The car condition and the rental company were quite good, but returning the car was a bit challenging. The actual drop-off location was not the same as mentioned in the QEEQ app. The previous location was closed, and now it is in an outdoor parking lot near the airport. There is also some walking distance to the airport terminal, making it less convenient than before.

Reviewed: Sep 14, 2024

Satisfactory

Reviewed: Nov 29, 2018

Quick and convenient, easy pick-up and drop-off. First rental experience was great.

Reviewed: Jun 6, 2017

Satisfied

Reviewed: Sep 18, 2024

Great experience

Reviewed: Aug 25, 2024

The guy at the desk was nice and kind. The service was fast and high quality. I will rent from them again and recommend this company to my friends.

Reviewed: Aug 24, 2022

The advisor very nice and professional, he explained everything very clearly.

Reviewed: Aug 8, 2022

Extremely dissatisfied. This is a small local rental car company and I strongly advise everyone not to rent from small companies like this. First, their office is neither at the train station nor the airport. They send someone to deliver the car to the train station, but when I didn’t get there on time, they just left without waiting. Could they not have called to check where I was? When I finally managed to contact the company, they charged me a 16-euro late fee. Even worse, the company doesn’t operate on weekends. If you encounter any problems during the rental period, you won't be able to find any staff until Monday.

Reviewed: Aug 11, 2024

Great service

Reviewed: Apr 20, 2024

The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.

Reviewed: Jan 2, 2024

Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.

Reviewed: Dec 9, 2023

Excellent company. top-notch car and service

Reviewed: Jul 31, 2022

The pickup point is not at the airport, and the store's attitude on the phone was very bad. You have to wait at the airport for the staff to deliver the car, and the same applies for the drop-off; you need to make an appointment over the phone for the staff to pick up the car from the airport. The phone is almost unreachable, especially on weekends, and the staff's attitude is rude. They hang up after a few words, and I had to rely on QEEQ customer service to help contact them.

Reviewed: Nov 16, 2021

No physical location for car pick-up, not told in advance; did not answer phone calls, delayed car delivery by 5 hours after multiple attempts to reach them. Car model downgraded.

Reviewed: Sep 14, 2019

Great company

Reviewed: Sep 12, 2019

Easy and quick but since I have u.s license and i didn't have international license they refused to give me insurance coverage but besides for that it was great

Reviewed: Aug 22, 2019

Rented for ADDCAR 3 times during my 8 week stay in Poland because they are great and easy to rent from.

Reviewed: Nov 29, 2021

The lady at the counter provided excellent service.

Reviewed: Nov 29, 2021

Great service Very close to the KRK airport Great location Fast check out

Reviewed: Sep 5, 2021

Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.

Reviewed: Jul 30, 2020

Excellent customer service, highly recommended

Reviewed: Jan 18, 2020

I cancelled my reservation because Green Motion asked for a 120 EUR insurance fee and they said if this money is not paid, the basic insurance doesn't cover almost anything, including a damage on the car in a parking place. This money is far beyond the renting fees of the car.

Reviewed: Aug 31, 2019

The car was very nice. Pleasant customer service. I was surprised how particular they seemed about the tiniest possible scratche. Upon pickup we examined the car with a reflector (it was an evening, but still) noting the tiniest possible scratches (much smaller than the typical 5 mm). I was asked to sign a sheet stating that I will pay 90+ euros.for any scratch. This made for a rather stressful rental experience. With that said I did not have any problems when droping the car off.

Reviewed: Aug 31, 2019

I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.

Reviewed: Jul 23, 2020

They don't have "5 cm rule" like most renting companies so they can charge you for any little scratch They found "new scratch" on quite old (scratched) car. It might be my fault but this part was already sratched part of the car. Nevertheless i was charged 235 EUR for paiting.

Reviewed: Jan 5, 2020

No problem with anything...

Reviewed: Oct 19, 2019

Pointed out marks on the car to supplier. Not recorded by supplier. Took video as proof. Upon return of car the supplier tried to charge for chips on the car body. Didn’t accept. Showed video evidence and attitude changed. Very poor stunt to pull.

Reviewed: Jun 24, 2019

The service and car are both good but the pick up instruction is not clear. It says terminal pick up but it ended up to pick up the car by giving you a call.

Reviewed: Jun 11, 2019

Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.

Reviewed: May 5, 2020

Great car from Hertz, no issue to rent and return it. The only thing I didnt like was that the parking was on high floor, so it took a while to get there ;-)

Reviewed: Jul 3, 2019

Smooth experience though we did not get a 2-door coupe as booked. The service provided by Hertz was still good and we had absolutely no problems collecting or returning the car.

Reviewed: Aug 23, 2019

Great car and hassle free experience

Reviewed: Mar 11, 2020

For the same price I’ve got bigger car, nearly new. Brilliant. No quee at desk neither on pick-up nor drop-off

Reviewed: Jan 25, 2019

Excellent rent a car company. Highly recommend to buy protection at counter! Car was brand new in really good condition.

Reviewed: Nov 15, 2019

Great, new car in perfect condition.

Reviewed: Oct 12, 2019

The service from GLOBAL rent a car was excellent! When we couldn't find the pick-up location, we called and they brought the car to us. Later, they showed us where to return the car, which made the return process convenient. It was self-service and we just had to park the car, place the keys in the designated box, and leave.

Reviewed: Jan 9, 2018

The vehicle is a new model. Clean interior. You have to do walk around to find any extra damages to vehicle and get them noted to save any future inconveniences.

Reviewed: Nov 5, 2019

Good service, car in great condition, no extra fees for drop-off in a different location.

Reviewed: Oct 28, 2019

Quick and super smooth !

Reviewed: Sep 29, 2019

I was very disappointed because I got a different car than it was guaranteed

Reviewed: Sep 20, 2019

voiture surclassée: toyota corolla et non seat léon, non automatique accueil simple, correct, barrière de la langue oblige

Reviewed: Sep 16, 2019

Totally unreliable! Both pickup and drop-off locations were unclear or incorrect! No one answered any of the calls, and the car rental company's official number was always on hold. Finally, we had to contact via the rental platform to resolve. Our group, dragging large luggage, wasted several hours and disrupted our schedule! Who compensates for our loss?

Reviewed: Oct 17, 2017

i rent car A class Mercedes or similar the avis give me a KIA car i didn't take what am rent it and when them take money from my card theme try to cut 1800 PLN not my Rent 1000 PLN with balance on last theme take 1300 ... the 300 because am coming at 3 pm not 10 am !!!!! thetas big problem

Reviewed: Sep 29, 2019

Ask for uprgrade at the desk. I got Ford Focus instead of Fiat 500.

Reviewed: Sep 2, 2019

Everything about the rental was great. Would definitely use again

Reviewed: May 6, 2019

Honestly, one of the best, smoothest, most transparent nicest car location service I ever had globally. Congratulations, keep up the good work.

Reviewed: Mar 13, 2019

Waited for an hour to pick up the car

Reviewed: Oct 28, 2018

Very satisfied

Reviewed: Sep 28, 2013