34 Car Rental Brands in Dubai, Dubai, United Arab Emirates

Satisfactory

Reviewed: Jul 13, 2025

Great experience! Every terminal has a store, making pick-up and drop-off very convenient, with no upselling at all.

Reviewed: Jul 12, 2025

The service was excellent.

Reviewed: Dec 20, 2024

Very satisfied

Reviewed: Dec 15, 2024

Very satisfied

Reviewed: Jul 21, 2024

The customer service disappeared for an hour when picking up the car, leaving me waiting at the airport. I tried contacting them to resolve an issue with the vehicle, but they just ignored the messages. It felt like once you got the car, they didn’t care anymore. Rented the car for eight days, messaged them on the second day, and they only replied when I returned the car. I chose this company because of the high ratings, but I’m very disappointed.

Reviewed: Jul 11, 2025

Smooth process and great car.

Reviewed: Apr 24, 2025

Extremely satisfied!

Reviewed: Apr 13, 2025

The service was excellent!

Reviewed: Mar 26, 2025

Very good, renting a domestic car abroad feels very comforting.

Reviewed: Mar 19, 2025

Extremely satisfied!

Reviewed: Jul 10, 2025

Very satisfied, easy to extend the rental.

Reviewed: May 24, 2025

Very convenient, and any issues are promptly addressed in the group.

Reviewed: Feb 20, 2025

The car rental experience this time was excellent. The car was brand new with only 800 kilometers on it, and they provided door-to-door delivery and pickup services, which was very convenient.

Reviewed: Feb 4, 2025

The service was very smooth.

Reviewed: Jan 30, 2025

Overall satisfactory. Although the store is not located at the airport, the waiting time was short—around 10 minutes. The staff proactively came to the airport and took us to the parking lot to pick up the car, which was very efficient. The only downside was receiving four traffic fines in Dubai despite driving very carefully.

Reviewed: Jul 1, 2025

The service was fine, communication needs to be done via WhatsApp.

Reviewed: Apr 19, 2025

See above. Overall poor experience.

Reviewed: Jan 22, 2025

It's okay, but communication with the store was not very convenient as I couldn't use WhatsApp. However, the customer service was decent.

Reviewed: Jan 8, 2025

This car rental experience in Dubai was the biggest disappointment of the entire trip, and by far the most bizarre and terrible incident I've encountered in over a decade of renting cars abroad. Here's a brief summary of the whole ordeal:
Two days before picking up the car, we confirmed the pickup time and location with the rental company's customer service. However, on the day of the scheduled pickup, the driver was extremely late. While we were waiting endlessly and questioned the customer service, they kept stalling with various excuses, from 'he'll be there in 10 minutes' to '20 minutes' to 'he's on the way,' and finally, the driver arrived two hours late with no sense of remorse. To make matters worse, the car's fuel tank was nearly empty upon handover. This massive delay completely disrupted our schedule for the day, and as a result, the tickets we had purchased in advance were wasted.
We thought this unpleasant pickup experience was the end of the trouble, but the drop-off process turned out to be even worse! Again trusting the customer service, we agreed on a time and location for returning the car, and they promised the driver would be punctual. However, when the time came, no one showed up. Attempts to contact customer service failed as they became unreachable! It was already late at night, and after waiting two hours in vain, we left a message and went to sleep. Upon waking up, we found there was still no response from them! Eventually, we managed to track down their office personnel by any means possible. The staff on that end told us to drive the car to their office ourselves, saying it's 'just 5 minutes away,' but the location they gave us turned out to be a 30-minute drive! Barely containing our frustration, we drove to return the car, only to find that the address they sent us was also incorrect! We ended up using the internet to search for the car rental company name and finally located their office to return the vehicle. Throughout this entire debacle, the rental company never once apologized—not even once!
Based on this experience, here's a summary of the key issues:
Issue #1: The staff has no concept of time and frequently lies.
Issue #2: Poor internal communication with inconsistent information. This rental company assigned three separate parties to communicate with us—customer service listed in the booking, the delivery driver, and their so-called operations team. However, these three parties had zero coordination, leaving us with conflicting information, unsure of whom to believe. Person A would say, '10 minutes,' Person B would claim they couldn’t locate the address, and Person C would say Person A was lying but didn’t know when the driver would arrive either. Are these three even from the same company?
Issue #3: The rental company is clueless about their own dispatch information. On the pickup day, when we asked for basic details like the car's license plate, model, or color to help us locate it more easily, the customer service simply replied, 'You'll see it when it gets there.' Is this supposed to be a valid response? Are your customer service reps completely disconnected from the booking system?
In short, avoid DRIVUS at all costs unless they undergo a significant transformation. Otherwise, spare other travelers this nightmare.

Reviewed: Jan 6, 2025

Very satisfied and excellent.

Reviewed: Jul 1, 2025

The process of handling paperwork and picking up the car was a bit slow.

Reviewed: Jun 22, 2025

Satisfied

Reviewed: Jun 20, 2025

The store is right outside the airport. Once the documents are photocopied, you can proceed to Parking Lot A to pick up the car. The staff handing over the keys, a Pakistani gentleman, was very friendly. The car was clean, and driving in Dubai was both economical and a great experience.

Reviewed: Jun 9, 2025

Very satisfied.

Reviewed: May 31, 2025

Car did not have Android Auto/Car Play

Reviewed: Nov 21, 2022

Autostred hae charged 50% me additional money without any explanation

Reviewed: Oct 25, 2022

I waited a long time to get the car

Reviewed: Oct 18, 2022

Pick and drop off could be more quicker compared to other providers on site. But staff were very friendly and accommodative.

Reviewed: Sep 12, 2022

Smooth pickup and return process with no hidden fees.

Reviewed: Jun 30, 2025

Very satisfied.

Reviewed: Jun 20, 2025

Excellent

Reviewed: Jun 13, 2025

Excellent service, the car was new, clean, and easy to drive. The reminders were very helpful.

Reviewed: Jun 10, 2025

Very satisfied

Reviewed: Jun 10, 2025

Satisfied

Reviewed: Jun 29, 2025

Great service, fast process, a deposit of 5000 was charged and will be refunded in three weeks.

Reviewed: Jun 3, 2025

Very satisfied

Reviewed: Mar 13, 2025

The overall car rental experience was okay, but the pickup process was a bit slow. The vehicle's condition was average, and the maximum speed seemed to be capped at 120 km/h, as the display showed warnings for higher speeds.

Reviewed: Mar 9, 2025

Satisfactory

Reviewed: Nov 30, 2024

Very good.

Reviewed: Jun 22, 2025

Very satisfied this time, no excessive charges.

Reviewed: Feb 14, 2025

Overall good. Initially, the car provided was not the one we reserved, but it was arranged the next day and we got the reserved model.

Reviewed: Feb 7, 2025

Satisfied

Reviewed: Feb 6, 2025

Very satisfied, especially Mr. Abdul Mehmood. Excellent service, kudos!

Reviewed: Jan 19, 2025

Their service point is easily visible upon exiting the airport, making it very convenient to find. The car pickup process was smooth, and for the return, since I wasn't familiar with the area, I parked in a nearby lot. The staff came over to inspect the car, which was very convenient.

Reviewed: Jun 5, 2025

The local rental company provided excellent service. We arrived late at the store before renting the car, but they extended the time for us. They also allowed an extra hour when returning the car. Dropping off at T1 instead of T2 made it more convenient for our international flight!

Reviewed: May 9, 2025

Satisfied

Reviewed: May 9, 2025

The service staff was very nice. The process of checking documents and confirming the order took a bit long, around 20 minutes.

Reviewed: Feb 27, 2025

Satisfied

Reviewed: Feb 15, 2025

Although there are many negative reviews online, my experience this time was quite good. I'll wait to see if the deposit is fully refunded in two weeks before giving further feedback.

Reviewed: Jun 2, 2025

Very dissatisfied. The person picking me up waited in a spot far outside the parking lot, making me drag my luggage around trying to find him. The car I received had no working USB ports, no CarPlay, and even the Bluetooth wasn't functional. After spending quite some time with the staff, they said they could exchange the car the next day. However, they only contacted me in the afternoon, and the new car wasn't even fully fueled. By that time, I had already refilled the tank and was too busy to exchange the car, especially since driving there and back would waste 2-3 hours of my time. A very bad experience overall.

Reviewed: May 28, 2025

Terrible rental company. They don't refund deposits, charge fees without providing evidence, and respond very slowly.

Reviewed: May 22, 2025

Difficult to contact; the WeChat account is managed by headquarters and cannot promptly communicate with the pickup location. The deposit is refunded a month after being credited, causing a loss in interest.

Reviewed: Mar 3, 2025

The service was quite good. Picked up and returned the car at the store, and there was a dedicated driver transferring to the airport. The vehicle inspection was professional and efficient. Great value for money—highly recommended.

Reviewed: Feb 24, 2025

The staff were attentive and worked tirelessly to get us away asap at time of collection and again upon return. Thorough with checking vehicle condition both pre & post hire.

Reviewed: May 22, 2025

Our first experience with driving abroad was quite good. We followed the advice and bought full insurance. For our group of 4 adults and 2 children, we booked a 7-seater Kia Carnival, and the actual vehicle provided was exactly the same—brand new. Most parking lots in Dubai are free; we didn't pay any parking fees. To be cautious, I double-checked each time to confirm it was free. The toll fees were very cheap. We traveled from Dubai to Palm Jumeirah, then to BAB, Abu Dhabi, and Anantara, and finally back to Dubai, with a total toll cost of only 15.75 AED. The deposit was refunded after about three weeks.

Reviewed: Feb 18, 2025

It took over an hour to pick up the car, the service efficiency was too low. They were much more meticulous during the return process than during the pickup. Are they trying to charge extra?

Reviewed: Feb 13, 2025

Excellent, transparent, and smooth.

Reviewed: Feb 9, 2025

The pickup and drop-off process was very smooth.

Reviewed: Feb 3, 2025

Queued for one hour to pick up the car, then waited another hour at the parking lot.

Reviewed: May 18, 2025

Overall, it's okay. We booked a Ford Fiesta but got a Suzuki Baleno instead. When driving on the highway at speeds above 120 km/h, the car started to feel unstable, and there were warning alerts from the vehicle itself. The full insurance cost was around 230 per day, which doesn't seem very cost-effective.

Reviewed: May 14, 2025

Excellent

Reviewed: May 13, 2025

Satisfied

Reviewed: May 11, 2025

Unreasonable charges. They claimed I violated traffic rules and deducted 1947 AED, but I was actually charged 2600 AED without explanation. They couldn't provide any reason or images for the charges.

Reviewed: May 9, 2025

Great service.

Reviewed: May 18, 2025

Very satisfied

Reviewed: May 12, 2025

Friendly staff with smooth English communication.

Reviewed: May 8, 2025

The service was very good.

Reviewed: Apr 28, 2025

Very good, probably because it wasn't a holiday. There was no queue and the process went smoothly. Bought insurance in the store at a relatively low price, and the vehicle was upgraded to a Toyota CH-R hybrid. Easy to drive and fuel-efficient. No need to clean the car when returning it (it was fairly clean). Really like Hertz!

Reviewed: Apr 7, 2025

Very satisfied! The pickup and return process was simple, and communication was smooth.

Reviewed: May 5, 2025

The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.

Reviewed: Mar 12, 2025

It's okay

Reviewed: Feb 16, 2025

The management is somewhat chaotic and there are too many people.

Reviewed: Feb 14, 2025

Quite satisfied. There was no waiting in line when I arrived, and the service was great. They even gave me tips on how to save on airport parking fees.

Reviewed: Feb 10, 2025

Very satisfied

Reviewed: May 5, 2025

The car condition was very poor, with the engine light turning on at one point during the trip. The rental company claimed to have WeChat, but in reality, they only had WhatsApp. Without WhatsApp, it was impossible to get in touch, and they kept shifting the blame. I did not receive any phone calls or emails regarding the confirmation of the return time. When I wanted to return the car early, the customer service directly said it was not allowed. I told them I wouldn't make my flight, and they responded with no solution and a very bad attitude. Additionally, due to high temperatures, the battery and engine warning lights kept flashing. When I called the rental company, they insisted I send them a video via WhatsApp for verification. So, does that mean without WhatsApp, there's no way to communicate with you?

Reviewed: May 4, 2025

Excellent service.

Reviewed: Feb 24, 2025

Very satisfied.

Reviewed: Dec 21, 2024

The car delivery was late by an hour and a half.

Reviewed: Nov 27, 2024

They charge me again and I told them that I pay only for the deposit not the hire price which I already payed.

Reviewed: Apr 20, 2025

Great, the car was new and clean.

Reviewed: Apr 17, 2025

The service was fine, but after returning home, charges kept appearing on my credit card every few days without any explanation, and no emails were sent to clarify. It's been half a month already. They had previously sent a bill, and all parking fees, tolls, and fines were already deducted. Despite this, I'm still being charged 52 AED one day and 10 AED another day—it’s extremely frustrating. Other aspects were fine, but this frequent unexplained billing is really annoying. I have to spend a lot of time communicating with them over a couple hundred AED.

Reviewed: Mar 7, 2025

Extremely satisfied

Reviewed: Feb 15, 2025

Although the car was of the same class, the model was different and the performance was poor.

Reviewed: Jan 21, 2025

Very satisfied

Reviewed: Apr 27, 2024

Excellent

Reviewed: Mar 25, 2025

yes it was satisfied

Reviewed: Dec 16, 2024

No body at the counter for up to 40 min. and then all the customers have to wait without any queue.

Reviewed: Jan 4, 2024

Do not rent from this company! Absolutely terrible! I booked a car and arrived at the airport, but there were no cars available! No one responded in the end! Waited for over 2 hours!

Reviewed: Jan 24, 2025

On the second-to-last day of the car rental, I mentioned extending for two more days. Without any communication, they charged an additional 2,500 dirhams as a deposit. After canceling, no one followed up on refunding the deposit.

Reviewed: Dec 12, 2024

I booked a Camry but was given an MG; they are not even in the same category. The tire pressure warning light was constantly on. Could not reach anyone when returning the car.

Reviewed: Jan 5, 2025

Had to wait for a long time, and they didn't pick us up at the airport as agreed. It took an extra hour and a half to get the car, leaving us completely exhausted. A 3000 deposit was held, and I'm not sure if it will be deducted.

Reviewed: Oct 17, 2024

It's average. The process abroad is too slow.

Reviewed: Oct 11, 2024

The customer service was unreachable and unreliable. The staff, who appeared to be of Indian origin, made us wait for 2 hours at the airport. They charged a 50 AED cleaning fee for some sand on the floor mats, provided the car with only half a tank of fuel, and the tire pressure warning light was on.

Reviewed: Oct 8, 2024

This company is terrible, and this is not a malicious comment—just an honest assessment. That said, I acknowledge it’s partly because I went for the cheapest option, so I accept the problems as mine, but let me explain what happened. ① The efficiency is extremely low. It took two hours to pick up the car, and my family was exhausted. They only started preparing the paperwork after we arrived, and it seemed like the documents weren’t even processed on-site—they were faxed in from somewhere else. One family waited at the airport for 40 minutes for their shuttle, which was even worse. ② The car model didn’t match what I booked, and the price difference wasn’t refunded despite contacting the platform. I rented a Kia MPV but was given a compact SUV, which even had engine issues. ③ For all practical purposes, it’s like forced one-way rental. When I booked, I opted to return the car at Dubai Mall, but when I picked up the car, they claimed this was my own selection mistake. However, there was no such address, and they gave me an alternative location in the city, which turned out to be more like the suburbs—not much better than returning it to the airport.

Reviewed: Oct 7, 2024

Satisfied with the convenience of using the car.

Reviewed: Dec 30, 2024

Great store with very friendly staff, but the store location was incorrect.

Reviewed: Sep 26, 2024

The staff was very nice but just found and extra charge for $544.60 om my Credit Card

Reviewed: Apr 22, 2024

No, Not At All. I booked a VW Polo, thy never had them. They are misleading customers, which is very bad.

Reviewed: Feb 18, 2025

Hilfreiches Personal, das Auto hatte leichte bebrauchsspuren, war aber ok

Reviewed: Dec 1, 2024

A great condition car

Reviewed: Jul 6, 2024

Very satisfied

Reviewed: May 12, 2024

Be very careful, this company looks for reasons to charge you extra when you return the car. Never sign a blank inspection form.

Reviewed: May 9, 2024

Great!

Reviewed: Feb 17, 2024

Change instructions on pick up to call Green motion on arrival. The booking agent QEEQ instructions were incorrect, a representative was not awaiting with a board with my name. this is why it took 30 min when I arrived, otherwise service was excellent.

Reviewed: Jan 5, 2024

Incorrect location, unexplained charges

Reviewed: Aug 30, 2023

The car rental experience with Auto Union in Dubai was extremely poor. The app stated that there would be a person holding a sign at the airport for pick-up, but upon arrival, there was no one in sight. When I called the rental company, my first call went unanswered. It wasn't until my second call that I was told someone would come to pick me up. The person who came to pick me up could not speak English clearly and asked me to contact him via WhatsApp. We finally met more than an hour later than the scheduled time. Additionally, besides the 2400 AED deposit, I was charged an extra 640 AED for the car rental, even though I had already prepaid through the app. The fuel tank only had two marks of fuel when I received the car, and I wasn't informed about refueling requirements until I persistently inquired via WhatsApp. Very unprofessional. When it was time to return the car, we had agreed on a time of 8 PM at the airport parking lot, but the person was almost an hour late and also had poor English communication skills. On March 27, I noticed during reimbursement that the rental company had charged an additional 26 AED to my credit card on March 24 without any notice. The charge was under the name Golden Key Rent a Car, which did not match the company name. Terrible experience!

Reviewed: Mar 27, 2024

Terrible service, they scam the vehicle deposit. Scammers.

Reviewed: Mar 11, 2024

Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.

Reviewed: Feb 27, 2024

Good

Reviewed: Jan 2, 2024

I waited more time to get the car because they late , The car rental employee was rude .

Reviewed: Jan 18, 2020

Met expectations

Reviewed: Jan 4, 2022

Dubai Airport has 3 terminals, with most international flights arriving at T3. Most car rental companies have counters at T3 and T1, but PAYLESS only has a counter at T1. You need to take the shuttle bus between terminals, which can be inconvenient for those who are not fluent in English or have little experience traveling abroad. T1 is an older terminal with unclear rental car signs. PAYLESS’s counter is the least visible, located at the very end of all car rental counters. The most disappointing thing was that the car pickup point is at A2 in the parking building. All car rental companies have a counter here, but PAYLESS’s counter is always empty, and customers have to call to get service. During my car pickup, there was miscommunication—the staff initially told me to go to the second floor in A2, but later said to go to the right exit lane outside the terminal building. It was very confusing. With my pickup slip in hand, I went to the address marked at A2, but there was no one there. Other companies’ staff kindly told me to call PAYLESS. After three calls and a 25-minute wait, someone finally brought the car from the basement, which they said took time. The car inspection was thorough but they didn’t mention whether the car used gasoline or diesel, and I forgot to ask. The service staff later told me it was likely gasoline. The car manual was thicker than a dictionary and all in English, so I didn’t bother reading it. I took a chance and pumped gasoline. After the handover, I found they didn't give me the parking ticket and had to chase them for it. At the exit, they charged me 15 AED for parking, which should have been covered by the rental company as part of the rental fee, but they insisted. During the return process, I was at T3 for departure, so I unloaded my friends, children, and luggage, and then drove to T1’s A2 area. No one was there. After multiple desperate calls, they kept saying someone would come in various time frames but took 30 minutes. The car inspection guy took his time, examining every part of the car for about 8 minutes before signing the inspection sheet. He didn't give me a copy, so I took a photo with my phone. When I mentioned the 15 AED charge, he cluelessly said it shouldn't be charged and that was it. After confirming multiple times that all return procedures were ok, I rushed to catch the shuttle bus. On a side note, it was raining that day, which is rare in Dubai’s desert climate. I had to stand in the open parking lot in the rain while they slowly inspected the car. This was the most frustrating rental experience of my life. I hope the rare rain in Dubai not only washes the city's glamorous facade but also cleanses their hearts.

Reviewed: Feb 11, 2014

Everything was good and friendly

Reviewed: Jan 19, 2020

It's actually the Hertz office at the airport, it took me a long time to find.

Reviewed: May 15, 2016

I was hoping that by booking ahead the paperwork would not take as long as I always land in the middle of the night.

Reviewed: Jun 15, 2019

I have not received my deposit so I cannot comment on that aspect but its still early days. After some flaffling about they found my booking and received car faily quick. Because I arrived at 3am the directions to head to in terminal counter were incorrect as they are stationed in the early hours in car park area with other rental car firms inside Europcar office. All in all pleased with Interrent.

Reviewed: Jun 5, 2019

Car was fine , I really wait a long time ( about 30 min ) until the counter stuff can help me.

Reviewed: Mar 31, 2019

I waited for a very long time had whole family including young children. The staff were not too informed about the booking. Had better pick up experience from other rental companies in the past.

Reviewed: Mar 1, 2019

I have to admit that everything was ok from the booking process to the price and the process at the Europcar first counter next to the arrivals which they said that the car should be ready in 15 mins. So we went on to exchange money and get wifi service which took some time. By the time we went to pick up the person told us 30 mins. and after that he went adding until 2 1/2 hrs later we got the car and it was after midnight which I believe it counts as the next day (or at least if you return it after midnight some companies would've charged you a whole day). So that made our experience a not pleasant one.

Reviewed: Feb 28, 2019

We were told someone would meet us to pick up the car, but then they asked us to leave it in the parking lot unattended.

Reviewed: Jan 8, 2019

Like: Everything was Perfect, it is

Reviewed: Feb 19, 2018

The overall experience was excellent!

Reviewed: Jul 6, 2025

The staff at both pick-up and drop-off were very indifferent and provided no information about using the vehicle or traffic rules in the city. When returning the car, I paid an additional highway toll fee, but there was over 150 kilometers worth of extra fuel left in the tank from the pick-up mileage. They gave no explanation, simply stated that no refund or compensation would be given, with an extremely cold attitude.

Reviewed: Jun 22, 2025

Very satisfied, very efficient.

Reviewed: Jun 4, 2025

Very good.

Reviewed: May 11, 2025

Smooth communication in English, very efficient. The car was prepared in advance, and they provided important notes and an emergency contact number before driving off.

Reviewed: Apr 24, 2025

Pretty good.

Reviewed: Jun 10, 2025

Very good, convenient, and easy to find.

Reviewed: Apr 1, 2025

Very satisfied, great service.

Reviewed: Mar 28, 2025

Overall satisfied, but the post-return inspection was a bit too strict. They found a small dent caused by a stone and required me to pay for repairs. It's really frustrating.

Reviewed: Mar 12, 2025

Very satisfied

Reviewed: Mar 4, 2025

Very satisfied

Reviewed: Apr 13, 2025

Great service, the staff were very nice.

Reviewed: Mar 16, 2024

Very satisfied

Reviewed: Feb 29, 2024

The staff were attentive and patient, with a very good attitude and smooth communication.

Reviewed: Feb 24, 2024

The car was in terrible condition and unsafe to drive. The solution to our complaint was to charge extra for a replacement. Communication was poor, with hours-long delays in responses via WeChat. Having rented cars abroad for years, this is the first time I've had such a bad experience with a local Chinese car rental company.

Reviewed: Feb 15, 2024