28 Car Rental Brands at Warsaw Chopin Airport (WAW)

The process is mostly self-service, but if the vehicle has specific issues during pickup, feedback cannot be provided immediately.

Reviewed: Jul 15, 2025

voiture trop petite cylindree pour de l'autoroute consomme beaucoup d'essence

Reviewed: Jan 29, 2025

It was my first time using Shouqi Car Rental, and the experience wasn’t good. The front desk only focuses on selling insurance and vehicle upgrades, without mentioning the 23% tax at all. Charges at the front desk are not clearly reflected in the rental agreement, making it hard for renters to understand. The final bill also included extra charges. I hope they can improve their service quality to better represent Chinese service.

Reviewed: Jul 13, 2025

Good

Reviewed: Apr 25, 2025

Excellent. The car is really great. Although small, it is brand new and feels very stable.

Reviewed: Mar 17, 2025

A very professional international company.

Reviewed: Feb 27, 2025

Very satisfied. Europcar is quite reliable in Europe.

Reviewed: Feb 24, 2025

Very satisfied

Reviewed: Jul 12, 2025

Renting a car in Europe is quite convenient, especially with the QEEQ platform making it very easy.

Reviewed: May 13, 2025

The pick-up process was fast, and returning the car was quick as well. Although a minor issue was found during the car inspection, after showing the photos to the inspector, they didn't make a fuss, and the return process was completed smoothly.

Reviewed: Mar 20, 2025

they aggressively pushed to add full insurance for a very expensive rate, saying that if not most likely "the parking lot agent will find a damage" and added 61€ per day

Reviewed: Feb 26, 2025

Professional and efficient.

Reviewed: Feb 25, 2025

Polite and enthusiastic. It's best to call when picking up the car, they will arrive within 10 minutes.

Reviewed: Jul 3, 2025

Excellent

Reviewed: Jul 14, 2024

Excellent service!

Reviewed: Jun 23, 2025

Excellent service

Reviewed: Jun 22, 2025

Communication was relatively slow after picking up the car. They recommended insurance, and the deposit was charged instead of being temporarily withheld. Can Zuzuche coordinate on this point?

Reviewed: Apr 14, 2025

Satisfied

Reviewed: Feb 7, 2025

Excellent.

Reviewed: Dec 19, 2024

Overall, it's pretty good, but the driver's license certification requirements are quite strict. Make sure to follow the instructions provided by QEEQ to prepare properly.

Reviewed: Jun 18, 2025

Overall, it's okay. I originally booked an Audi, but there were no cars available, so they gave me a super-large Nissan. Later, I switched to an Opel, and overall, I was fairly satisfied. The only downside is that I didn’t get the Audi, which was a bit disappointing.

Reviewed: Feb 28, 2025

Pickup, return, and usage were smooth, but the rental company played a little trick during billing. They listed charges in Polish currency on the invoice but charged in USD using a very unfavorable exchange rate, leading to significant unexpected loss.

Reviewed: Nov 28, 2024

We arrived an hour early to pick up the car, but they said it wasn't ready and asked us to wait. Later, we inquired about the daily cost of the no-deductible insurance, and after a while, they said the reserved model was unavailable. Instead, they provided us with a brand-new Toyota SUV that had only been driven 24km, upgraded for free. Pretty good service overall.

Reviewed: Oct 30, 2024

Very satisfied.

Reviewed: Oct 24, 2024

The service attitude is average, and there are hidden fees if you don't buy insurance. The reminders are not clear, making the cost of picking up the car high.

Reviewed: May 15, 2025

Very satisfied

Reviewed: Feb 28, 2025

Very good, complete documentation, very efficient.

Reviewed: Feb 11, 2025

Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.

Reviewed: Apr 22, 2025

Satisfied.

Reviewed: Mar 9, 2025

There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.

Reviewed: Nov 12, 2021

One evening during the rental period, the car displayed a fault warning and I couldn't reach customer service, which was concerning. Overall, the service was average, and the rental price was moderate—probably just standard. Additionally, the car I received was not fully fueled with a range of 410 kilometers. Refueling myself to avoid extra charges from the rental company makes it hard to estimate how much fuel to add.

Reviewed: Apr 6, 2025

Very satisfied.

Reviewed: Nov 25, 2024

The overall service is quite good.

Reviewed: Aug 29, 2024

Highly recommended.

Reviewed: Nov 15, 2022

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Reviewed: May 13, 2019

Hidden charges. Charged exorbitant compensation for a barely noticeable paint scratch.

Reviewed: Feb 25, 2025

Please make sure to inform cooperating agents that the pick up/drop off Hotel changed.

Reviewed: Dec 10, 2024

This is a scam. The rental was supposed to be 280, but when I arrived, they asked for 3600. If you don't pay, you don't get the car. Be very careful and avoid renting from cheap companies in Poland. This rental company is truly terrible.

Reviewed: Feb 11, 2024

Nothing to report

Reviewed: Dec 10, 2024

Very satisfied

Reviewed: Dec 5, 2024

Had to wait a long time as there was a bomb threat at the airport earlier so everything was delayed. The staff was nice and answered all my questions. Would have appreciated some recompense for the delay like an upgrade or a discount to be honest.

Reviewed: Sep 25, 2024

Renting a car in Europe is too troublesome, but it's unavoidable for traveling.

Reviewed: Feb 10, 2024

Everything was great, the car as booked

Reviewed: Jun 11, 2019

When picking up the car, I faced numerous difficulties because I didn't accept the promoted insurance, which wasted over an hour and resulted in a very poor experience. The language barrier made communication difficult and negatively impacted my mood. QEEQ platform customer service spent over half an hour communicating with the rental company, and eventually, the procedures were completed as required. However, the delay and inconvenience affected my overall experience.

Reviewed: Oct 19, 2024

Average experience. I booked an automatic car, but it wasn't available at pickup, so I was given a manual one. The parking lot at this airport is very far, requiring more than a ten-minute walk.

Reviewed: Oct 7, 2024

The staff tried to charge us 100 PLN for “early pick up” when the amount around £13 was showing on our booking. He recalculated it to 73 PLN after I questioned it

Reviewed: Sep 19, 2024

It's acceptable.

Reviewed: Aug 7, 2024

I consider Panek car provider as the best at the Warsaw Okencie airport. People there are very helpful in reception and very easy in the process of returning the car. This company certainly cares about customer. This a second time I rented with Panek an I'll do it the next time in a few months. Panek is completely different from the Green Motion rental company (Warsaw Okecie Airport) which is steeling money from the costumers by charging them hundreds of dollars for imaginary scratches while refusing to provide any any documentation of it.

Reviewed: Jan 4, 2020

We got a free car upgrade, which was nice! It was our first time using panek, and to be honest it was great! Would definitely recommend them.

Reviewed: Sep 21, 2019

The staff at the rental company provided professional and attentive service. The car was in excellent condition and drove with strong performance. The roads in Poland are very well constructed.

Reviewed: Sep 23, 2024

The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.

Reviewed: Mar 10, 2020

Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!

Reviewed: Feb 18, 2020

Scam

Reviewed: Dec 20, 2019

Great experience as usual, highly recommend this company, stress free rental

Reviewed: Nov 26, 2019

The vehicle is in poor condition and feels unstable at 120 km/h.

Reviewed: Jun 24, 2024

When picking up the car, my credit card had an issue, and the staff was very impatient as I tried to resolve it. This was despite the fact that we had waited an hour for the office to open. The car had just enough fuel to reach a gas station, which made it difficult to return with the same amount of fuel, likely a tactic to earn extra money. Additionally, there was no phone holder or backup camera in the car. However, the scenery in Poland is beautiful and the highways are very fast. I was driving at 140 km/h and still overtaken often.

Reviewed: Jun 22, 2024

AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit.

Reviewed: Feb 17, 2024

Explanation of location is missing!

Reviewed: Aug 29, 2022

They didn't provide the Ford I requested.

Reviewed: Apr 4, 2024

The car was in good condition, and both pickup and drop-off were quite convenient. Unfortunately, I forgot the GPS on the windshield when returning the car, and the inspector didn't notice it. When contacted, the rental company found and kept it, but they said they couldn't mail it back. Multiple communications through QEEQ were unsuccessful. I hope the rental company can offer more detailed and better service to customers.

Reviewed: Oct 9, 2019

It's the staff at Eurocar

Reviewed: Apr 30, 2019

Very satisfied. When the 5008 lease ended, I was given a Mazda CX50, which was also very spacious and easy to drive. During this period, the CX50 had an engine warning, and they directly replaced it with a BMW 4 Series at a nearby location without any extra costs. Much better than Europecar by far.

Reviewed: Mar 25, 2024

Satisfied

Reviewed: Mar 10, 2024

We arrived at the airport at 1 PM and had arranged to meet the client in the afternoon. We began anxiously waiting for the car. After approximately 2 hours of being told '10 more minutes' each time we called, the car finally arrived and it wasn't the one I had booked. It was too small to fit our luggage! After waiting for 2 hours, we got a car that didn't meet our needs. Zuzuche said they would replace the car, so we started waiting again. Meanwhile, the client was urging us to meet. By then, it was past 3 PM, then 4 PM, and we were exhausted. The men stood in the cold wind waiting, constantly being told it would be another 10 minutes, so we had to keep watching outside in the cold. The women stayed in the airport with the luggage, which was also exhausting. By 5 PM, they offered us a pickup truck instead of the SUV I had ordered, forcing us to put our luggage in the truck bed, which isn't feasible in rainy weather. Our male team members were getting sick from the cold, one female member became physically unwell and had to take emergency heart medication, and we couldn't wait any longer. We had to go to the hospital urgently. This delay cost us a lot in time and resources and ruined our client meeting. The experience was a nightmare! The car rental ruined our schedule and caused health issues, and we didn’t even get a refund. We are planning to report this to the consumer protection agency!

Reviewed: Jan 31, 2024

When we arrived at the rental company, they forcibly insisted on buying full insurance, which cost more than double our original rental fee, or they wouldn't give us the car.

Reviewed: Jan 27, 2024

Pretty good car rental company, newly opened.

Reviewed: Jul 18, 2023

Great support

Reviewed: Jul 24, 2023

The rental process was smooth.

Reviewed: Jun 5, 2020

They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy

Reviewed: Jul 21, 2022

The inconvenience was that you need to wash the car yourself, which is not convenient when you rushing to the airport and it’s raining. Otherwise it is good value for money. The car is spotless too.

Reviewed: Dec 17, 2019

Really easy keys pick up in the terminal. It did take some time to find the car in the parking lot.

Reviewed: Oct 23, 2019

This worse car rental car company in the world they charged my visa 200 dollars for extra insurance . I arrived from Canada to Poland with everything already payed hotel car rental everything!!! I told the person working at green motion car rental I don’t need extra insurance I have it with my visa !!!!!! Then he says I have to buy the extra insurance or I don’t get the car !!! Absolutely a joke ! I Will never use this company agen never !!!!! Absolutely garbage!!!!

Reviewed: Sep 26, 2019

The girl at the counter didn’t know what she was doing, after 11 hours flying with 2 little kids it took about 30 minutes to get my car, plus it was long way to walk to the car with my suitcases and 2 kids. It was very weird that I had to pay to clean the car.

Reviewed: Aug 18, 2019

The pickup desk in the hotel lobby just across the airport.

Reviewed: May 25, 2022

Service was mediocre. The car provided was a different brand than what was booked on the app, very disappointing experience.

Reviewed: Mar 1, 2022

Budget counter shares a space with Avis, and the actual rental was done at the Avis counter. There was only one staff member, and the customer ahead of me took a long time. The staff's attitude was acceptable, and no insurance was suggested. After photocopying my passport, it was left in the copier, and in my haste to get the car, I didn’t notice. Luckily, I realized it in time.

Reviewed: Jun 6, 2019

I don't recommend this car rental company because they operate at the AVIS counter. The staff is arrogant, and there's often a rude woman who forces you to buy full insurance. I have been living in Warsaw for many years and often rent cars. Hetzzi, AVIS Budget, and Greenmotion are all companies to avoid. I recommend Panek, Sixt, and Europcar. In Warsaw, car rentals are generally like this. Stay alert, carefully inspect the vehicle, and take photos before driving. I hope everyone takes this as a lesson.

Reviewed: May 26, 2019

Extremely dissatisfied, they overcharged excessively. This is the worst scam I've encountered. The original rental fee was 1266 RMB, including insurance, but the final bill suddenly had additional charges, reaching nearly 5000 RMB. It's terrifying!

Reviewed: May 17, 2019

Both pickup and drop-off were very fast! There is a counter at the airport arrival, very convenient and great service!

Reviewed: Oct 14, 2013

use them all the time, very professional , slightly more expensive but always trouble free

Reviewed: Jul 7, 2020

One of the fastest check-in and check-out. Just come in and everything is ready within max 5 minutes. The problem was only to find the car because the parking has so many areas. Even people who rented the car near me was looking for few minutes "where my car is?". Extra thing was: no need to clean the car without any extra fee (what another rental car companies has in Warsaw).

Reviewed: Jan 5, 2020

Hertz Warsaw as usually presented very high standard of service. The gar that I got was nearly new and in perfect condition. I was also treated to a little upgrade to Seat Leon, which I found to be a good drive.

Reviewed: Aug 29, 2019

Aways great service and quality.

Reviewed: Jun 19, 2019

Mandatory Insurance Purchase

Reviewed: Dec 8, 2019

The efficiency was too slow. Although I had already purchased insurance, I was told it wasn't recognized. It seems there was no communication between them and the rental company, so I had to buy another day of insurance for 36 euros while I was abroad. The low efficiency wasted a lot of time at the airport.

Reviewed: Mar 26, 2019

It's okay

Reviewed: Nov 6, 2018

The attitude was quite average

Reviewed: Oct 13, 2018

No matter how I explained that I had purchased full insurance online at the time of pickup, they still made us sign a contract in Polish that we couldn't understand. Besides the 590 yuan rental fee paid online, the car rental company charged us an additional 1200 yuan.

Reviewed: Sep 4, 2018

Pretty good

Reviewed: Oct 10, 2019

Gave the wrong car and refused to replace it. Forced the user to accept it.

Reviewed: Nov 4, 2018

Long wait time, waited for over half an hour, and then spent another half hour signing various documents.

Reviewed: Sep 18, 2018

It was supposed to be open 24 hours, but when we arrived at the airport terminal store to pick up the car, there was no one there! The contact number left at the counter went to voicemail, and no one answered. We waited for more than an hour and finally had to contact the car rental customer service. After that, a young man from the rental company showed up. After we completed the rental procedures, he only roughly pointed out the parking location and didn’t accompany us to pick up the car. This shows the service quality of a small company! We booked a Volkswagen Sharan online, but the rental company substituted it with a newish Seat that had been in use for about a year.

Reviewed: Oct 8, 2017

The process was simple, and returning the car was very convenient!

Reviewed: Jan 12, 2018