22 Car Rental Brands at San Jose Airport (SJO)

Very satisfied.

Reviewed: Jun 28, 2025

Picking up and dropping off the car was very convenient. The car was a bit old, but this type of car is common in the area.

Reviewed: Nov 15, 2024

When picking up the car, I wanted to clarify every charge to avoid unknown and unnecessary fees, and I asked the male customer service representative at the counter to speak slower as my English isn't very good. However, this arrogant gentleman clearly lacked the patience to do his job well or was experiencing a bad day, clearly showing impatience and even shouting that he had explained everything multiple times, which was very embarrassing. When we inspected the car's condition and pointed out minor scratches, he showed impatience again. As someone who's rented cars before, I understood that he could have just told me these minor issues didn't matter. Overall, this gentleman left a bad impression of the car rental company and the start of our trip, making us feel even discriminated against. This must be pointed out and deserves a poor rating.

Reviewed: Apr 11, 2019

Excellent!

Reviewed: May 2, 2025

Very good, minor scratches from tree branches were not charged in the end.

Reviewed: Oct 22, 2024

Very satisfied.

Reviewed: Mar 4, 2025

Great car and a good rental experience.

Reviewed: Feb 24, 2025

El vehículo fue excelente. Como consejo tienen que mejorar el lugar de la lanzadera (el pickup del bus que lleva a la rentadora). Todo lo demás fue con una buena atención por parte de todo el personal

Reviewed: Feb 21, 2025

Cars could be a bit more updated with features.

Reviewed: Jan 12, 2025

Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

Reviewed: Sep 18, 2019

It was a brand new vehicle, but a lot to desire when you demand power from the engine , this specific model lacks power.

Reviewed: Dec 22, 2024

Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance.

Reviewed: Jan 12, 2023

Nos olvidamos un GPS No responden

Reviewed: Dec 1, 2021

Danilo Jimenez REQUIRED me to buy the "minimum" AVIS additional insurance $275.90 for 9 days despite PROOF of FULL COVERAGE on the Easy Rent Cars voucher with Avis's name and reservation on it. When I resisted- Danilo Jimenez CANCELLED my booking and then announced where were no more cars for rent. Extortion pure.

Reviewed: Mar 4, 2020

The pickup service was clearly poor. First, I explicitly stated that I was only going to La Fortuna, yet they tried to upsell me to switch to an SUV. In the end, I didn't agree to it, and the roads throughout the trip were perfectly fine for a regular sedan. A standard sedan had no issues at all. Second, I booked a Toyota Corolla but was given a Toyota Yaris (sedan). These are not vehicles of the same class; it was a downgrade. The rental company neither informed me nor did I recognize the Yaris at the time. This is fraudulent behavior, especially since they charged Corolla prices. Fortunately, QEEQ later refunded me the price difference. Kudos to them for resolving the issue.

Reviewed: Dec 7, 2024

Overall service is satisfactory.

Reviewed: Nov 30, 2024

Great service. The only thing I will mention, they gave us a 7 seater car with a small engine! Being inn Costa Rica where you are surrounded by mountains, going up hills was an effort. They tried to upsell another car to us.

Reviewed: Mar 1, 2024

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

Reviewed: Apr 30, 2019

The service was decent, but it's hard to imagine the car having a more basic power and configuration.

Reviewed: Oct 9, 2024

the broken car was replaced by a bigger and better one. loss of time is recovered.

Reviewed: Apr 10, 2019

La atención en la oficina de recogida fue desastrosa, incluyendo costos que ya habiamos pagado previamente en la reserva.

Reviewed: Jul 22, 2024

Très bonne voiture, 17000 km au compteur.

Reviewed: Apr 16, 2024

Quite satisfied

Reviewed: May 28, 2024

Easy to find, fast pickup and return process

Reviewed: Apr 24, 2024

All was great

Reviewed: Nov 13, 2023

Car was in good condition. Pick up and drop off very smooth.

Reviewed: Dec 16, 2022

Couldn't have had a better experience with Alamo in our trip to Costa Rica. We had the car for the whole month of October, 2021. It all went flawlessly! We extended the initial reservation for extra 10 days and Alamo provided us with very reasonable and easy options to do so. Definitely recommend them!

Reviewed: Nov 2, 2021

Hassle free

Reviewed: Jan 11, 2020

On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!

Reviewed: Jan 10, 2020

Wendy who was the staff member was excellent. She took me through the whole process of picking up the car and was very clear, her English was superb! She was kind enough to help me with directions through the Waze satnav app, which she set and explained. The experience on our return was just as good and prompt. I can thoroughly recommend Jumbo hire.

Reviewed: Feb 3, 2023

Had to get extra insurance when we got there even if I paid for full cover on the website already , not happy about that

Reviewed: Jan 5, 2023

El auto está en condiciones demasiado malas, no debería alquilarse, asientos manchados, innumerables rayones, golpes, paneles plásticos dañados, además lo entregaron tan sucio que tuvimos nosotros que limpiarlo, aspirarlo y desinfectarlo

Reviewed: Apr 19, 2022

It's okay, not as good as last time, there's been a decline. Service enthusiasm increased after giving a tip.

Reviewed: Oct 21, 2019

Staff very efficient and helpful. Transferred immediately from airport to rental office. Vehicle exactly as requested.

Reviewed: Mar 31, 2020

When we arrived at payless San Jose Costa Rica we hade to pay for another insurance even if we already took one at the booking. The reprensentant at Payless said that this insurance did not worth nothing. So for 3 week rental it cost us around 2700$ Can. We consider that it was a robbery. It starts the vacations very bad.

Reviewed: Mar 8, 2020

The staff was very friendly and professional.

Reviewed: Aug 31, 2019

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

Reviewed: May 20, 2019

The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

Reviewed: May 1, 2019

I gave them 40 USD for gas, yet they still charged 76 USD to my credit card. This is fraud and cheating the customer! I strongly advise against renting from GREEN MOTION due to their undisclosed fees and lack of transparency. The staff is dishonest; we paid cash for gas but were charged again on our credit card, which is fraudulent.

Reviewed: Feb 24, 2016

Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!

Reviewed: Jul 27, 2019