10 Car Rental Brands at Salt Lake City Airport (SLC)

It's just okay. Avis and Budget seem pretty much the same, always using tricks to make you spend more on their extra insurance or options like returning an empty fuel tank. Even if you decline, they may sneak it in while you're not paying attention. They'll claim the agreement was emailed to you in digital form. Make sure to demand a paper copy after signing electronically and double-check it immediately!

Reviewed: Jul 11, 2025

I booked cars three times during this trip, all with AVIS. It felt great, so I kept using them.

Reviewed: Jul 7, 2025

The service was very enthusiastic, they offered an upgrade recommendation but did not impose it aggressively.

Reviewed: Jun 20, 2025

Good service attitude, no hidden charges or sales pitches, easy car pickup process.

Reviewed: Jun 16, 2025

Satisfied

Reviewed: Jun 11, 2025

Very satisfied.

Reviewed: Jul 9, 2025

Excellent, simple, and convenient.

Reviewed: Jul 9, 2025

Satisfied

Reviewed: Jul 5, 2025

Very satisfied.

Reviewed: Jul 5, 2025

Very satisfied, the process was simple, and both pickup and drop-off were very convenient. The car was in great condition and trustworthy.

Reviewed: Jun 26, 2025

Terrible experience. They demanded to check my daily itinerary and insisted that the return flight must be on the same day as car drop-off. What's their problem? My plans are none of their business. After returning the car, I can go wherever I want and do whatever I please. The staff lady had a sour face like I owed her money. Awful service and absurd company policies!

Reviewed: Jun 16, 2025

Although Al's company is a bit more expensive, it's truly reliable.

Reviewed: May 22, 2025

The Toyota RAV4 was the perfect vehicle for us as a couple travelling around Salt Lake City and Moab for 10 days. The mid-size SUV was able to meet our needs with sufficient room and lots of space for luggage. Ember the Customer Services Agent who served us was excellent and was efficient with our pick-up. Ember did not try to sell us any unnecessary cover as we had booked everything in advance. The only minor issue was Ember wanted details of my return flight for the drop-off, which took me a bit of time to find. The drop-off was very easy and seamless with a printed receipt provided on request. I did not purchase a tank of fuel so I filled up the tank before dropping of the vehicle. There are lots of gas stations in the local area.

Reviewed: Apr 22, 2025

Very satisfied! Easy pick-up and drop-off, just follow the navigation, and the return process is quick! Great experience!

Reviewed: Jun 18, 2024

Great service attitude. They immediately replaced the car when there was an issue.

Reviewed: Jun 16, 2024

Fair and average.

Reviewed: Jun 12, 2025

Some car models don't have CarPlay.

Reviewed: Oct 20, 2024

1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.

Reviewed: Oct 10, 2024

Dissatisfied. Poor attitude, the car model did not match the booking, and it was impossible to reach them for a replacement.

Reviewed: Sep 27, 2024

Did not get the car I wanted, the provided vehicle did not meet requirements, the space was too small to fit the luggage. The rental company even said there was too much luggage. Poor service—two people with two suitcases count as too much?

Reviewed: Sep 26, 2024

QEEQ's service is excellent, but the car rental company is quite unreliable. When I arrived at the pickup location, they told me they would replace the SUV I reserved with a sedan. I refused, explaining that I needed an SUV for my trip to Yellowstone National Park. I had previously canceled a lower-priced sedan reservation and specifically rebooked an SUV. After much back-and-forth, the staff, who were not very knowledgeable, took an hour to process the paperwork. As I went to collect the car, I saw the vehicle I'd reserved being driven away by someone else. Back at the service desk, they offered me a Jeep instead, which I declined, insisting on the Japanese SUV I had booked. After another 20 minutes, they finally gave me the correct car, which delayed my schedule by an hour and a half. QEEQ's customer service was very professional; I gave a positive review because their support team was always available and helped me apply for an extended return time. However, I encountered issues with refueling too—there were no labels indicating the type of fuel required, and neither the key nor the rental agreement mentioned it. In the end, I had to contact QEEQ customer service online, which was prompt and helpful.

Reviewed: Jun 2, 2025

Quick processing for paperwork.

Reviewed: Jun 1, 2025

It's okay, not too demanding for foreigners, and even joking is acceptable.

Reviewed: May 10, 2025

Free upgrade to a better car model, though the fuel consumption is quite high.

Reviewed: Feb 20, 2025

Very satisfied.

Reviewed: Oct 23, 2024

Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!

Reviewed: Nov 11, 2024

Everything great...best experience ever at Fox and I have done many. William Devault at check-in was super and Dora in the return lot was fabulous!!

Reviewed: Oct 13, 2022

I did not appreciate the fact that my flight was changed to an earlier flight and FOX rent a car had vehicles available for me to use but since it wasn’t my time for pick up (even though I previously advised of the change and that I would still be bringing the car back earlier then the pick up) that I was charge approximately another $100 for a vehicle because I booked through QEEQ.

Reviewed: Apr 12, 2022

受け取りや返却は良かったのですが、車両の状態がはじめから悪く、かなり傷が付いている状態でした。 さらに、返却から２日後、何も連絡なく勝手に約１０万円程度の請求をかけられていました。 今、レンタル場所に連絡をして、状況を確認しています。

Reviewed: Nov 28, 2021

Excellent service and product. No complaints.

Reviewed: Aug 6, 2021

Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!

Reviewed: Jul 24, 2023

Good service

Reviewed: Jun 24, 2017

Great service

Reviewed: Sep 25, 2020

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Reviewed: Jul 29, 2020

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Reviewed: Jul 21, 2020

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Reviewed: Oct 5, 2019

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

Reviewed: Mar 27, 2019

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.

Reviewed: Mar 20, 2020

Great service

Reviewed: Jul 8, 2019

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

Reviewed: Jun 22, 2019

Said I would pick the car up at 10:30, ended up getting there at 11:30. I was told that it would be 45 min to get a truck. After getting frustrated and telling them that I would take a car that wasn’t clean they got me one fairly quickly. Coming from someone who is executive elite with National I am not used to this level of service.

Reviewed: Jun 16, 2019

Everything worked extremely well and the car (Jeep) was very satisfactory.

Reviewed: May 10, 2019

The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.

Reviewed: Sep 4, 2019

No queue, very convenient to pick up the car. They didn't inspect the car and didn't charge extra for adding an additional driver.

Reviewed: Feb 25, 2019

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

Reviewed: Jul 22, 2019

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

Reviewed: Jul 2, 2019

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

Reviewed: Feb 13, 2019

Showed her the forecast for warm,, sunny weather. Her answer “They’re always wrong!” We were very tired and wanted to get to our son’s house so we gave in. As I knew, it was warm and sunny the whole week—a big waste.

Reviewed: Feb 5, 2019

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.

Reviewed: Jan 28, 2019

First, they extended a trip of less than 4 days to 5 days, and the official confirmation receipt was higher than the booked price. They insisted I sign it first before I could raise objections. When I requested intervention from the car rental platform, it hardly made any difference. Only after continuous demands did they change it back to 4 days. During a vehicle inspection, I was dissatisfied and asked for an upgrade. They only mentioned a $15 daily upgrade fee but didn't inform me about an additional fee or tax of about 200 yuan, which is outright robbery.

Reviewed: Oct 19, 2016

Satisfied

Reviewed: Jun 2, 2016