25 Car Rental Brands at Kuala Lumpur International Airport (KUL)

As always a nice experience.

Reviewed: Jul 14, 2025

Overall, it was great! Very satisfied with the car rental experience.

Reviewed: May 21, 2025

Satisfactory

Reviewed: May 7, 2025

The schedule was well-arranged.

Reviewed: Apr 7, 2025

Very good

Reviewed: Feb 12, 2025

Excellent

Reviewed: Jul 12, 2025

It was quite good, the staff was friendly.

Reviewed: Jun 10, 2025

I always rent a car from them whenever I visit Kuala Lumpur. The service is excellent and there are no hidden charges.

Reviewed: May 21, 2025

After arriving at the airport, no one was there holding a sign to pick us up. Before our departure, someone added us on WeChat, but after arrival, they didn't answer WeChat calls. It took 10 minutes for someone to respond, saying they were on their way and needed 20 minutes. In the end, we waited 40 minutes. The car pickup experience was poor.

Reviewed: Apr 10, 2025

The service was excellent.

Reviewed: Feb 5, 2025

Pretty good.

Reviewed: Jul 3, 2025

Good overall.

Reviewed: Jun 25, 2025

The service is quite good.

Reviewed: Jun 13, 2025

Satisfied

Reviewed: Mar 16, 2025

Very good

Reviewed: Feb 11, 2025

Satisfied

Reviewed: Jul 2, 2025

Just like in our country, very straightforward.

Reviewed: Jun 5, 2025

I found out that picking up the car after 5 PM incurs a charge of 150 MYR. I was only 5 minutes late, at 5:05 PM, but they still insisted on charging me. I feel extremely angry. Firstly, I was just 5 minutes late. Secondly, the fee is very unreasonable. It feels like they are trying to make money off situations like this.

Reviewed: Feb 24, 2025

In the indicated parking building, you need to take the elevator down one floor, which was not clearly explained.

Reviewed: Feb 24, 2025

The company is very professional, and the Malay guy was very nice.

Reviewed: Feb 23, 2025

There are many reasons.

Reviewed: Jun 29, 2025

Very satisfied! This local car is quite popular on the road.

Reviewed: May 31, 2025

Good

Reviewed: May 7, 2025

Excellent service, very good experience.

Reviewed: May 7, 2025

Highly recommended!

Reviewed: May 6, 2025

The service was excellent, I will definitely use it again.

Reviewed: Jun 13, 2025

Very satisfied

Reviewed: Apr 25, 2025

Very satisfied, they speak Mandarin, have a good attitude, and reply quickly!

Reviewed: Feb 12, 2025

Pickup and drop-off were very convenient, and the service was attentive.

Reviewed: Feb 10, 2025

The owner is great!

Reviewed: Feb 5, 2025

Satisfied

Reviewed: Jun 6, 2025

Satisfied

Reviewed: Jun 6, 2025

Pretty good, and they even waived the deposit for me.

Reviewed: Apr 12, 2025

Fix your car. Fix your customer service. Give us better car.

Reviewed: Jan 1, 2025

The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.

Reviewed: Aug 29, 2024

Very satisfied

Reviewed: May 7, 2025

Very good.

Reviewed: Feb 22, 2025

Very efficient, smooth communication, excellent service from the staff.

Reviewed: Feb 21, 2025

Very smooth and satisfying experience, with transparent pricing.

Reviewed: Feb 6, 2025

Very satisfied, great attitude and excellent service, smooth communication.

Reviewed: Feb 6, 2025

The efficiency is too low - 30 minutes to pick up the car and 10 minutes to return it. For T2 departures, you need to allow at least an hour for returning the car, as train services are infrequent and it takes half an hour to reach T1.

Reviewed: Apr 27, 2025

The car was nearly new, the service was excellent, very satisfying.

Reviewed: Jan 3, 2025

The communication in English was good.

Reviewed: Dec 3, 2024

There’s a counter for the same brand at T2, so I don’t understand why we have to go to T1. Even if going to T1 is necessary, the pickup instructions only consider T1 arrivals and don’t account for transferring from T2 to T1. I had to ask airport staff to figure it out myself.

Reviewed: Nov 13, 2024

No queues, staff at the store were very friendly. This car model allows a second driver for free.

Reviewed: Aug 24, 2024

Great service! The staff delivered the car to the airport exit for us.

Reviewed: Mar 27, 2025

Refunding the deposit is really problematic. Other companies use pre-authorization, but this one insists on charging the credit card. It's better to avoid this car rental company.

Reviewed: Mar 8, 2025

Terrible experience. Both pickup and drop-off were troublesome. The deposit was charged to the credit card instead of pre-authorization, and it's been a month without a refund.

Reviewed: Feb 27, 2025

I rented a Toyota Veloz at a high price, but Century provided me with a local car, Perodua Alza.

Reviewed: Feb 25, 2025

The car had no cleaning fluid, I waited an hour to pick up the car and half an hour to return it. Avoid this company.

Reviewed: Feb 12, 2025

Very satisfied! This car is just right for a family of five.

Reviewed: Mar 7, 2025

The staff were very friendly.

Reviewed: Feb 16, 2025

The store is easy to find, the customer service staff have a great attitude, everything was explained clearly. It was my first time driving a right-hand car, and the experience was perfect.

Reviewed: Feb 9, 2025

When returning the car, their designated parking spots were full. I sent messages and made phone calls, but no one replied. Feeling helpless, I had to park on the upper level. Then, I walked to their office at the airport, but there was no one there either, so I had to leave the car key in their drop-off box. Three hours later, they sent a message asking why I parked on the second floor, claiming that parking there incurs extra charges and they would deduct the fee from me. I was extremely upset because no one responded when I tried to reach them, and there was no staff at the reception. If they had addressed the issue earlier, the parking fee could have been avoided.

Reviewed: Feb 9, 2025

Very satisfied

Reviewed: Jan 26, 2025

Not bad.

Reviewed: Feb 6, 2025

Friendly service

Reviewed: Oct 5, 2024

Very satisfied.

Reviewed: Aug 2, 2024

It's okay.

Reviewed: Jun 16, 2024

Satisfied

Reviewed: Jun 12, 2024

The lady at Hertz was very nice. My original booking was for a Honda City, but she generously upgraded me to a Hyundai Santa Fe.

Reviewed: Feb 5, 2025

Satisfied.

Reviewed: Dec 30, 2024

Good service attitude and new car models.

Reviewed: Nov 3, 2024

Very good! T1 car rental company is the only one with a guest lounge where you can sit in air conditioning while waiting for paperwork to be processed. I arrived at T1 but mistakenly set my pickup location to T2. The staff at T1 directly handled it for me and even upgraded me to a Mitsubishi Outlander. Both pickup and drop-off went smoothly.

Reviewed: Aug 12, 2024

Very good, very satisfied.

Reviewed: Aug 9, 2024

Arrived late and got charged a tip.

Reviewed: Jan 13, 2025

Extremely satisfied.

Reviewed: Oct 19, 2024

I think the car condition could have been a little better, especially the sun bathing car. The windshield wiper was in a really bad condition. But overall it was all okay. It would have been better if the counters were open for a long period of time.

Reviewed: Oct 14, 2024

Overall normal, no issues.

Reviewed: Jul 14, 2024

Very satisfied

Reviewed: Mar 10, 2024

The fuel tank had 8 bars of fuel, but only 3 bars were provided. They asked the customer to refill the 3 bars. We have never encountered this before. Why not provide a full tank of fuel? How can a customer refill exactly 3 bars?

Reviewed: Jan 8, 2025

Car was as promised, although proton saga did not have many premium features, everything worked well. Bluetooth available.

Reviewed: Dec 19, 2024

There was a dedicated staff member to assist, making it easy to find.

Reviewed: Dec 7, 2024

Excellent service! Communication with the staff was completely smooth!

Reviewed: Oct 5, 2024

スタッフのコミュニケーションはとても円滑で親切丁寧です。whatsAppでメッセージまたは会話をすることができるのでツーリストは予めインストールすることをおすすめします。またスタッフのFaridは私の忘れ物に気付き連絡をしてくれました。とても感謝しています。ありがとう！また次回も必ず利用します。

Reviewed: Sep 3, 2024

The car pickup process was very quick, and the staff were courteous.

Reviewed: Aug 20, 2024

The rental office is located in the city, far from the airport, even though I specifically searched for a company that provided airport pickup. I feel deceived. After driving 50 kilometers, the car broke down and disrupted my trip. The car was not properly maintained before being given to customers, posing a risk to life! I feel deceived again.

Reviewed: Aug 27, 2024

Very satisfied, excellent service

Reviewed: Jul 28, 2024

There was no service counter at the store, and they didn't inform us about the pickup location in advance. The car didn't automatically disconnect the power after turning off, causing the battery to drain and the car couldn't start. The delay in handling this caused us to waste half a day. Additionally, the car's brakes were not sensitive.

Reviewed: Jul 20, 2024

Excellent

Reviewed: May 6, 2024

The vehicle has excellent power, and with only 80,000 kilometers, it runs very smoothly.

Reviewed: Mar 6, 2024

I always choose Avis for overseas car rentals. They have a large fleet and are very professional. The car had very low mileage, only over 40,000 kilometers, and even had plastic covers like a new car.

Reviewed: Jul 21, 2024

Satisfied

Reviewed: Jul 13, 2024

The staff was very friendly when we picked up the car! Although his English wasn't perfect, he patiently explained everything! A deposit of 500 MYR will be charged and later refunded to the credit card!

Reviewed: Sep 25, 2023

Very good service attitude

Reviewed: Feb 20, 2019

The staff are very nice.

Reviewed: Feb 11, 2019

Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.

Reviewed: Nov 30, 2023

I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.

Reviewed: Jan 8, 2020

Friendly staffs and cars were superb.

Reviewed: Jan 7, 2020

I got free upgrade to Honda BRV with no extra charge.

Reviewed: Jan 7, 2020

I got free upgrade to Honda City with no extra charge.

Reviewed: Jan 7, 2020

The rental was through Hertz. There was a bit of a wait because someone else was picking up a car when I arrived. I picked up the car on January 24th, two days after my birthday on January 22nd, and Hertz had prepared a birthday gift, which was very thoughtful. January 24th was also Chinese New Year's Eve, and Hertz had a New Year gift prepared, which was very considerate. The service staff were excellent.

Reviewed: Feb 2, 2020

Paid in full, went to the store and was told there were no cars. After more than a month, I still haven't received a refund. Do NOT choose this company.

Reviewed: Mar 14, 2019

No staff on duty. At pick-up, they claimed there was no such order. Had to wait one hour for them to find the order after communication.

Reviewed: Feb 28, 2019

The service was a bit slow, but the staff were nice.

Reviewed: Feb 23, 2019

I prepaid all the fees in early January and called in advance to confirm. However, when we arrived at Kuala Lumpur Airport at around 10 PM on February 5th, the rental company told us that there were no cars available. We were nine people, including elderly and children, with a lot of luggage. Can you imagine how I felt at that moment? The next day, they told us to pick up the car from another rental company in downtown Kuala Lumpur. I went there in the scorching heat, only to find the gates locked and no one working. Can you imagine how I felt then? My entire itinerary in Malaysia was disrupted. This was my first experience using your service! Now I am asked to rate and select a car before I can submit my review. Fine, I'll randomly choose one, but you did not fulfill your contract. I reserve the right to further appeal and expose this issue online!

Reviewed: Feb 9, 2019

They promised Chinese language services, but there were none when I arrived. It did not match what was said during booking.

Reviewed: Dec 30, 2018

Like: all
Dislike: nothing

Reviewed: Sep 4, 2018

Did not come at the agreed time!

Reviewed: May 6, 2018

Like: Free upgrade to better vehicle, staff reached earlier than promised time.

Reviewed: Feb 11, 2018

Like: I get new car Perodua Bezza & it was very comfortable & really nice car. My family like it & we had a good trip.
Dislike: Nothing

Reviewed: Dec 16, 2017

There is no office, picking up and dropping off the car feels like a spy meeting.

Reviewed: Sep 22, 2017