HITCH-Car-Rentals Car Rental
HITCH-Car-Rentals with QEEQ
HITCH Car Rentals is one of the fastest-growing car rental providers in New Zealand, known for offering a great balance of affordability and quality. As a local car hire service, HITCH focuses on delivering excellent value to both domestic and international travelers. The company operates out of key locations including Auckland Airport, Queenstown Airport, and Christchurch Airport, making it convenient for customers arriving from various destinations. HITCH has a fleet of over 1,000 vehicles, ranging from compact cars to family SUVs, ensuring a suitable option for all types of travel needs.
One of HITCH's standout features is its commitment to reliable service. The company provides free shuttle transfers between airport terminals and its rental depots, streamlining the booking and pick-up process for travelers. As a young and dynamic brand, HITCH emphasizes user-friendly service and transparent pricing, attracting budget-conscious customers without compromising on quality. While the company has rapidly expanded and offers a wide selection of vehicles, it remains a regional player, which means availability may be limited during peak travel seasons and operating hours at some locations could be shorter compared to larger chains.
Whether you're planning a scenic road trip or need a dependable hire car for business travel, HITCH Car Rentals stands out for its accessible service, strategic airport locations, and strong commitment to customer satisfaction. It’s a smart choice for travelers looking for efficient and affordable solutions in New Zealand.
QEEQ's guest reviews
8.7 Much better as expected...They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.
9.3 Older but betterThey were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.
8 "Very good"Ok
2 "Poor"
6 "Average"
4 "Average"- 6 "Average"Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.
7.7 "Good"Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.
6 "Average"- 6.3 Slightly above average.Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.
- 5.3 Short changed on the car I rented.I asked for an intermediate sized car, as I just moved to the country and had a lot of luggage with me. I asked for a larger car because of my luggage, and was promised a Toyota Corolla or similar. Hitch gave me a Mazda Demio, which BARELY fit my luggage. The keyless entry didn't work, and they were not very accommodating at pick up. I feel like I was downgraded on my rental, the car had no trunk space, and was SMALLER than I paid for. I feel like I paid much more than I should have for that car.
- 5.7 AverageThe pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.
- 8.3 Cheap, easy, solid car with service supportSolid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff
- 7.7 "Good"It was good. The only thing that happened was that the car didn't have the tank full.
- 7 It was mainly ok.I found the customer care person difficult to understand so missed the first shuttle. That made us very late for a funeral we were attending, so it was irritating to find the car had to be moved from the back of the garage, necessitating the moving of other vehicles. The premises are far too small.
9.7 Great experience, customer service, and ease of rental.Amazing service.- 8.7 Smooth and efficientThe staff were friendly and great. Excellent value for money.
7.7 Cheap and good rentalMake sure check the car in detail when you pick up the vehicle to avoid any unnecessary cost.
9.3 Great car, great valueOur Mazda6 was a wonderful car to have, and we appreciated it wasn’t a base model. Very friendly staff and no issues. Only complaint is that they initially told us via email the airport shuttle was $10 a person, so instead we took an Uber to the location. When we got there we found out they recently moved so we had to walk down the street to the new location where they also informed us that the shuttle was actually free.
7 "Good"Vehicle was old and tired, windscreen had chips. Staff was friendly and helpful. Quick and easy process
comment
- 8.7 Much better as expected...They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.
- 9.3 Older but betterThey were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.
- 8 "Very good"Ok
- 2 "Poor"
- 6 "Average"
- 4 "Average"
- 6 "Average"Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.
- 7.7 "Good"Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.
- 6 "Average"
- 6.3 Slightly above average.Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.
- 5.3 Short changed on the car I rented.I asked for an intermediate sized car, as I just moved to the country and had a lot of luggage with me. I asked for a larger car because of my luggage, and was promised a Toyota Corolla or similar. Hitch gave me a Mazda Demio, which BARELY fit my luggage. The keyless entry didn't work, and they were not very accommodating at pick up. I feel like I was downgraded on my rental, the car had no trunk space, and was SMALLER than I paid for. I feel like I paid much more than I should have for that car.
- 5.7 AverageThe pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.
- 8.3 Cheap, easy, solid car with service supportSolid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff
- 7.7 "Good"It was good. The only thing that happened was that the car didn't have the tank full.
- 7 It was mainly ok.I found the customer care person difficult to understand so missed the first shuttle. That made us very late for a funeral we were attending, so it was irritating to find the car had to be moved from the back of the garage, necessitating the moving of other vehicles. The premises are far too small.
- 9.7 Great experience, customer service, and ease of rental.Amazing service.
- 8.7 Smooth and efficientThe staff were friendly and great. Excellent value for money.
- 7.7 Cheap and good rentalMake sure check the car in detail when you pick up the vehicle to avoid any unnecessary cost.
- 9.3 Great car, great valueOur Mazda6 was a wonderful car to have, and we appreciated it wasn’t a base model. Very friendly staff and no issues. Only complaint is that they initially told us via email the airport shuttle was $10 a person, so instead we took an Uber to the location. When we got there we found out they recently moved so we had to walk down the street to the new location where they also informed us that the shuttle was actually free.
- 7 "Good"Vehicle was old and tired, windscreen had chips. Staff was friendly and helpful. Quick and easy process
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