Guest reviews

• OK Mobility

  10 - "The car was in excellent condition, very satisfied!"

• OK Mobility

  10 - "The service was excellent, enthusiastic, and efficient. Since our flight on the second day was in the evening, the store even agreed to store our luggage for free. The car was in great condition. We originally booked a Toyota Corolla, but we were given a Volkswagen of the same class upon arrival."

• Shouqizuche

  10 - "Very satisfied."

• Keddy by Europcar

  10 - "Good"

• OK Mobility

  10 - "Very satisfied, the staff at the rental store were friendly and there were no hidden charges."

• Shouqizuche

  10 - "Extremely satisfied"

• Shouqizuche

  10 - "The service attitude was excellent, and the car was in great condition."

• Shouqizuche

  10 - "Very satisfied, especially with the young man handling the car pickup and return. He was very warm and friendly. Much appreciated!"

• Shouqizuche

  10 - "Fast, hassle-free, and trustworthy."

• RENTAL RIDE

  8 - "Very satisfied"

• Shouqizuche

  6 - ""

• Shouqizuche

  10 - "Good service attitude."

• Shouqizuche

  10 - "The overall car rental experience was great! Both pickup and drop-off were smooth and convenient. There were no other issues, and the staff were very helpful, especially the ones working in the parking lot who were incredibly patient."

• Shouqizuche

  10 - "Extremely satisfied"

• otoQ

  6 - ""

• Europcar

  10 - "Apart from the price being a bit higher compared to domestic options, everything else was perfect."

• Europcar

  4 - ""

• Europcar

  10 - "Extremely satisfied for the following reasons: 1. Very easy to locate. Right at the international arrivals area of the airport, we saw the car rental company. The paperwork process was very fast. After leaving through the main gate, head to the elevated P8 parking garage. Once you enter P8, you’ll see staff in green uniforms (Europcar). Hand them the reservation slip, inspect the car, check the fuel gauge, and you’re ready to go. Very convenient."

• Shouqizuche

  8 - "Very good."

• Shouqizuche

  10 - "Satisfied."

• otoQ

  10 - "The staff were waiting for me directly at the airport pick-up point. After picking us up, one of them, who only spoke French, took us to the parking lot for a thorough car inspection. The checklist was clearly filled out, with photos and markings for pre-existing damages. Although there was a language barrier, they were meticulous, and the process and documents were clear, so there were no communication issues. The other staff member spoke English and provided a contact number. Later, when our flight was delayed and we had to return the car late, being able to communicate by phone made things much easier. Ultimately, they did not charge a late return fee, although I would have understood if they did—business is business. Allowing the delay added great convenience to our trip, giving us extra time to visit Sidi Bou Said. The car had some minor scratches on the exterior but was in good condition overall. During our 4-day, 3-night road trip, there were no issues. The car was not full of fuel at pick-up, and they allowed us to return it similarly, which was convenient. They also reminded us to refuel with diesel."

• Europcar

  10 - "It's okay."

• otoQ

  6 - ""

• Shouqizuche

  10 - "The quality of the rented car was excellent, and it helped us complete our journey smoothly."

• Avis

  8 - "Make sure to record a video and capture every detail (a friendly reminder to avoid being charged). Once we provided the video, the pre-authorization was immediately canceled."

• otoQ

  4 - ""

• Enterprise

  10 - "Very satisfied"

• otoQ

  2 - ""

• Europcar

  10 - "Very satisfied"

• Avis

  10 - "Satisfied"

• Europcar

  8 - "It's okay"

• Europcar

  10 - "The service efficiency was quite satisfactory, and the car pickup and drop-off were convenient, right in the arrival hall. However, there was some dishonesty regarding the deposit; they mentioned it would be refunded within a day or two after the car was returned, but it has been half a month and it still hasn't been refunded."

• otoQ

  10 - "Very satisfied, trustworthy. They are very diligent in following up on issues, making renting a car in a foreign country feel safe. The car was significantly upgraded without additional charges, which is very considerate."

• SGF RENT A CAR

  10 - "Very satisfied"

• Europcar

  2 - ""

• Europcar

  10 - "I was charged late hours fees even though I had put 10pm as arrival time but other than that everything was perfect. The guy at the counter was very helpful"

• RENTAL RIDE

  6.7 - "The car was excellent. But service was terrible. nobody was trhere. we tried to find the car more then 55 minuteds. we assked more then twelve place and person to find the person who will delivered the car to us."

• Keddy by Europcar

  8 - "Both picking up and returning the car were quick and efficient, but Tunisians tend to ask for extra money randomly. Initially, I was asked to pay 16 dinars for some tax, but later they said one dinar would be fine and handed over the car. When I returned the car at the departure terminal, they wanted to charge me 10 dinars for an upstairs return service fee. When I questioned this, they said it was not necessary."

• Europcar

  6 - ""

• Europcar

  10 - "The staff spoke good English, making communication easy. After returning the car, they even kindly called to check taxi prices for me."

• Europcar

  6.3 - "Aggressive, rude and condescending counter service from the female staff who "has been here for two years" - refused to provide clarity on the insurance that was supposed to be comprehensive or how we claim any charges in case of an event. While we purchased zero-excess insurance here, Europcar Tunis claims not to have comprehensive insurance and we had to figure out the difference through a lengthy phone call with Europcar and Easyrentcars. She only tried to explain once the agencies were on the phone."

• SGF RENT A CAR

  8 - "The store is not at the airport. Called and had to wait a long time before someone came."

• Europcar

  2 - ""

• Europcar

  10 - "Average"

• Europcar

  8 - "The service was quite good."

• Enterprise

  2 - ""

• Europcar

  10 - "Pretty Good"

• SGF RENT A CAR

  10 - "Upon arrival at the airport, the SGF staff was already there with a sign and had completed all the paperwork, leading us to the parking lot. That night, due to a malfunctioning GPS, the staff came to the hotel after a phone call to assist us. Since it couldn't be replaced, they took it back to the company without charging us. On the last day, we returned the car three hours ahead of the scheduled time, and the staff promptly arrived to complete the return procedures quickly."

• Europcar

  4 - ""