Guest reviews

• National

  10 - "トヨタRAIZのほぼ新車を受けとった。スタッフの対応はとても良い。オフィスは空港から２～３分のところにある。空港内のデスクで受付が終わると、送迎してくれる。"

• Europcar

  2 - "Renting a car in the Philippines (Manila) is an extremely terrible experience. Avoid renting a car here at all costs. The city has some of the most corrupt police officers, chaotic traffic systems, countless two-wheeled and three-wheeled motorcycles darting everywhere, beggars at every intersection, and no clear reminder of the return point location. Everything here is very driver-unfriendly."

• Hertz

  9 - "The car is in good condition."

• Hertz

  10 - "Very satisfied! Pickup and drop-off services are provided!"

• Shouqizuche

  6 - "The rental service was actually handled by Europcar. The staff at the rental desk were unprofessional; they did not complete the necessary paperwork during pickup, including failing to document the vehicle's condition. When returning the car, the staff there were completely unaware of the situation. Fortunately, I had recorded videos, taken photos, and made audio recordings to avoid disputes. They charged a deposit of 10,000 pesos, which would be refunded only after 3-4 weeks!"

• Hertz

  9 - "The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement "

• Europcar

  10 - "Very good."

• Shouqizuche

  8 - "Satisfied"

• Europcar

  10 - "予想以上に新車同様で馬力もあり、快適だった"

• Hertz

  10 - "Very satisfied"

• Keddy by Europcar

  8 - "The overall service is quite good, considering the car rental is not cheap."

• Shouqizuche

  10 - "Easy pickup, vehicle replacement pre-arranged"

• Hertz

  10 - "Very good"

• Alamo

  10 - "Great service. Note that in the Philippines, they do not accept pre-authorized payments for deposits, only cash. Don't be misled by QEEQ!"

• SAFE RIDE

  10 - "Our flight was delayed, but there was a guy at the exit waiting for us. When returning the car, I arrived early and had to wait 40 minutes because they weren't open yet, but they still came before my scheduled time. Overall, I was quite satisfied with the service."

• Shouqizuche

  10 - "I am extremely satisfied. Communication was smooth and they were very friendly. After picking up the car, they even used WhatsApp to inform me how to reach them if needed. The car was new, fuel-efficient, with only 3000 km on it. It was very easy to drive and greatly enhanced my travel experience."

• Shouqizuche

  10 - "I am really very satisfied. The communication was smooth and they were very friendly. They even used WhatsApp to tell me how to get in touch if I needed anything after picking up the car. The car was very new, with only 3000 kilometers on it, and very fuel-efficient. It was easy to drive, making my travel experience excellent."

• Alamo

  10 - "Excellent"

• Europcar

  6 - "Just average."

• Europcar

  8 - "well after all i can say its above average for the reason being some issues arise during my rental. issues have been resolve by the management smoothly but i hope this wont happen again in the future"

• Europcar

  3.7 - "it was hard to find the vehicle and the place where it is. the deposit has not been returned until now the car that was given to me is smaller than the one i rented"

• Hertz

  10 - "We were upgraded for free which best suited us for the number of luggage we have. Thanks for the overall experience! Would definitely use them again!"

• Thrifty

  10 - "It's acceptable"

• Europcar

  2 - "Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!"

• Europcar

  2 - "This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money."

• AVIS

  2 - "The car so was dirty, I have to wait like two hours to return the car and get my cash deposit "

• Europcar

  6 - "After 3 weeks I’m still waiting for the return of my deposit. Also no clear Insteon how to drop off car. EuropCar employee told me to ask where dropp off point was. In the end the person I asked gave me incorrect information."

• Hertz

  9.7 - "空港に少し早く到着したためカスタマーサービスへ連絡してすぐに合流し、店舗で書類へサインをしてすぐに出発ができました。また、滞在先のホテルまで返却ご送迎してくれ必ずリピートすると思います。最高のサービスを感謝しています。 "

• Europcar

  2 - "Waited for an hour for the car to arrive. When it did, they picked me up but took me to the wrong hotel. It took 2-3 hours in total to get the car. They charged me 10,000 pesos without pre-authorization, not sure why."

• RIGHT CARS

  10 - "The rental company is not at the airport, but they provide shuttle service, which is great."

• Budget

  8.3 - "車は新しいですが、右前に破損有りの状態でした、走行には支障がなかった。前回もbudgetを利用していたのでスタッフとも顔見知りで次回もbudgetを利用したい。"

• Europcar

  10 - "Bonne explications et changement de véhicule au dernier moment en raison du numéro de plaque et des jours d'interdiction de circuler sur Manille. Voiture propre et confortable. Inconvenient de devoir payer le dépôt de garantie en espèce (350€) car la recharge de la carte bleue est annoncée comme nécessitant un mois. !!!!!!! Attention prévoir des espèces !!!!!!!! "

• Hertz

  2 - "No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!"

• RIGHT CARS

  8 - "Good service attitude"

• Hertz

  9.3 - "The counter staff were extremely helpful and friendly.They picked me up from the airport and dropped me off as well."

• Hertz

  8 - "Acceptable"

• Hertz

  9 - "The interior of the vehicle needed to be a little bit cleaner but no complaints otherwise."

• Europcar

  8 - "The car was great "

• Europcar

  8 - "There is a cigarette left inside the car."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• Hertz

  9.3 - "The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication. "

• INTERNATIONAL

  8.7 - "The office is located in terminal 1 arrival. however, if you are coming from out of the airport, it is bit difficult to access the office. it is basically not allowed to walk in the arrival without flight ticket. The car is parked in the terminal 2 taxi parking area, therefore, the office driver druve you to terminal 2, which was very incovenient. when im returning the car, there is no one waiting at the parking in terminal 2. so, i needed to call to the office in terminal 1. spent more than a hour to return the car."

• Europcar

  6 - "借りるときの手続きが時間かかりすぎでした"

• National

  5 - "This was an old car with over 55.000kms on the clock. It has scratches all over it and horrible seat covers inside. There was also two mismatching mirrors on the car. One black and one red. This car was totally unacceptable and I will not hire from National again. I thought they are a global brand with quality cars but this was unacceptable especially given the price. This was over double what I paid in UK and I had a much better car. I would normally be asking for a refund or compensation but due to my current schedule have not been able to. Also the location of the car once you have been to the office in really in a very strange place which felt unsafe. On return it was difficult to find and nonone was even waiting. Its literally a car park with no office ! Terrible. I had to make two international phone calls then after 30 minutes someone finally turned up and had the rudeness to mention I had disturbed his lunch !"

• Shouqizuche

  10 - "Great customer service."

• AVIS

  8 - "Car was in a great condition as expected. The process was so quick and got the car within 20 minutes.Not to mention, Avis staffs were super awesome and friendly. I wish if AVIS can open a branch in Issabella as i had to drive all the way from Manila which was insane."

• Budget

  6.7 - "The car condition wasn't great. Tire pressure was low, so we had to stop at a gas station for air, and we experienced a battery discharge as we left the headlights on for about 5 minutes while the tires were being inflated. This had us request the assistance of a technician. Even though, the Budget staff was very quick in answering our call for assistance and guided us remotely."

• Thrifty

  10 - "Satisfied"