Guest reviews

• Europcar

  10 - "Pickup was slow, but the customer service was excellent. The receptionist carefully documented all the vehicle damages during pickup."

• Dollar

  10 - "Pretty good."

• Thrifty

  10 - "The overall service was great, and they even upgraded the car model. The vehicles are all quite new with low mileage. I'll choose this company again next time."

• Dollar

  10 - "Satisfied"

• Europcar

  2 - ""

• Hertz

  9 - "The car is in good condition."

• Hertz

  10 - "Very satisfied! Pickup and drop-off services are provided!"

• Shouqizuche

  6 - ""

• Europcar

  10 - "Very good."

• Shouqizuche

  8 - "Satisfied"

• Hertz

  10 - "Very satisfied"

• Keddy by Europcar

  8 - "The overall service is quite good, considering the car rental is not cheap."

• Shouqizuche

  10 - "Easy pickup, vehicle replacement pre-arranged"

• Hertz

  10 - "Very good"

• Alamo

  10 - "Great service. Note that in the Philippines, they do not accept pre-authorized payments for deposits, only cash. Don't be misled by QEEQ!"

• Thrifty

  10 - "Satisfied"

• SAFE RIDE

  10 - "Our flight was delayed, but there was a guy at the exit waiting for us. When returning the car, I arrived early and had to wait 40 minutes because they weren't open yet, but they still came before my scheduled time. Overall, I was quite satisfied with the service."

• Shouqizuche

  10 - "I am extremely satisfied. Communication was smooth and they were very friendly. After picking up the car, they even used WhatsApp to inform me how to reach them if needed. The car was new, fuel-efficient, with only 3000 km on it. It was very easy to drive and greatly enhanced my travel experience."

• Shouqizuche

  10 - "I am really very satisfied. The communication was smooth and they were very friendly. They even used WhatsApp to tell me how to get in touch if I needed anything after picking up the car. The car was very new, with only 3000 kilometers on it, and very fuel-efficient. It was easy to drive, making my travel experience excellent."

• Alamo

  10 - "Excellent"

• Europcar

  6 - ""

• Europcar

  8 - "well after all i can say its above average for the reason being some issues arise during my rental. issues have been resolve by the management smoothly but i hope this wont happen again in the future"

• Europcar

  3.7 - "it was hard to find the vehicle and the place where it is. the deposit has not been returned until now the car that was given to me is smaller than the one i rented"

• Hertz

  10 - "We were upgraded for free which best suited us for the number of luggage we have. Thanks for the overall experience! Would definitely use them again!"

• Thrifty

  10 - "It's acceptable"

• Europcar

  2 - ""

• Europcar

  2 - ""

• Avis

  2 - "The car so was dirty, I have to wait like two hours to return the car and get my cash deposit "

• Europcar

  6 - "After 3 weeks I’m still waiting for the return of my deposit. Also no clear Insteon how to drop off car. EuropCar employee told me to ask where dropp off point was. In the end the person I asked gave me incorrect information."

• Europcar

  2 - ""

• RIGHT CARS

  10 - "The rental company is not at the airport, but they provide shuttle service, which is great."

• Hertz

  2 - ""

• RIGHT CARS

  8 - "Good service attitude"

• Hertz

  9.3 - "The counter staff were extremely helpful and friendly.They picked me up from the airport and dropped me off as well."

• Hertz

  8 - "Acceptable"

• Hertz

  9 - "The interior of the vehicle needed to be a little bit cleaner but no complaints otherwise."

• Europcar

  8 - "The car was great "

• Europcar

  8 - "There is a cigarette left inside the car."

• Budget

  6 - ""

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• INTERNATIONAL

  9.3 - "The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key."

• Hertz

  9.3 - "The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication. "

• INTERNATIONAL

  8.7 - "The office is located in terminal 1 arrival. however, if you are coming from out of the airport, it is bit difficult to access the office. it is basically not allowed to walk in the arrival without flight ticket. The car is parked in the terminal 2 taxi parking area, therefore, the office driver druve you to terminal 2, which was very incovenient. when im returning the car, there is no one waiting at the parking in terminal 2. so, i needed to call to the office in terminal 1. spent more than a hour to return the car."

• National

  5 - "This was an old car with over 55.000kms on the clock. It has scratches all over it and horrible seat covers inside. There was also two mismatching mirrors on the car. One black and one red. This car was totally unacceptable and I will not hire from National again. I thought they are a global brand with quality cars but this was unacceptable especially given the price. This was over double what I paid in UK and I had a much better car. I would normally be asking for a refund or compensation but due to my current schedule have not been able to. Also the location of the car once you have been to the office in really in a very strange place which felt unsafe. On return it was difficult to find and nonone was even waiting. Its literally a car park with no office ! Terrible. I had to make two international phone calls then after 30 minutes someone finally turned up and had the rudeness to mention I had disturbed his lunch !"

• Shouqizuche

  10 - "Great customer service."

• Avis

  8 - "Car was in a great condition as expected. The process was so quick and got the car within 20 minutes.Not to mention, Avis staffs were super awesome and friendly. I wish if AVIS can open a branch in Issabella as i had to drive all the way from Manila which was insane."

• Budget

  6.7 - "The car condition wasn't great. Tire pressure was low, so we had to stop at a gas station for air, and we experienced a battery discharge as we left the headlights on for about 5 minutes while the tires were being inflated. This had us request the assistance of a technician. Even though, the Budget staff was very quick in answering our call for assistance and guided us remotely."

• INTERNATIONAL

  5.7 - "Car not clean."

• Hertz

  9 - "The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement "