Guest reviews

• AVIS

  10 - "The service was very patient, without any upselling, and they proactively cared and asked questions."

• AVIS

  6 - "Returning the car in the morning required waiting as there was only one staff member handling both pickups and drop-offs. The staff briefly checked the return situation and mentioned they would provide feedback via email if there were any issues. The deposit hasn’t been refunded even after 10 days."

• AVIS

  10 - "Very satisfied"

• Europcar

  9 - "The car was meant to be the equivalent of a Toyota Vitz but it was a very cheap and low spec vehicle. No digital interface and central locking was managed from inside the drivers door. A/C was poor and interior was very old fashioned. Not value for money compared to a recent Toyota. "

• AVIS

  10 - "Very satisfied"

• AVIS

  8 - "Very satisfied, the car pickup speed is fast and the return speed is also quick."

• Europcar

  9.3 - "It was a great choice to rent a car in Fiji as it gave us total freedom to get around. Taxis are plentiful but also become expensive when traveling between villages and tourist destinations. The Nadi Europcar team was awesome and the whole experience was hassle-free. "

• Europcar

  7.7 - "No shuttle or Euro Staff at the airport to pick us up from the airport to the rental location. Did not Fiji local sim so it took a while to get that sorted. Once, I got there, the car was not ready for pick up. They said 7 mins but it took 30-60 mins to get the car. "

• Europcar

  2 - "The rental company had no cars available, that's all."

• Europcar

  2 - "Not at the airport, poor attitude, additional credit card fee charged"

• Europcar

  2 - "Did not have booking. Then asked for cash and later wanted credit card details. Did not use this service"

• Europcar

  3 - "Euro car isn’t at the airport. And doesn’t have a service desk. Attendant got annoyed when we called to request the car. Then double charged us on pick up. Wasn’t at the offsite address at drop off. And instructed us to leave vehicle at the airport carpark with the keys in it. After sending pictures to agency. For confirmation about receipt of undamaged vehicle Still no response. And no refund for deposit of $800 fjd. We hire exclusively thru europcar. Both personally and professionally. Untill now Car stank. And wasn’t clean. ( I believe was an overflow car) "

• Budget

  9.3 - "ひとつ上のクラスの車にアップグレードしてくれました。受け取りも返却もスムーズでした。"

• Europcar

  9.3 - "The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's much better. We booked our car rental from budget.com on 17 Nov and end up we were told that the car we booked having technical issue problem and they requested to use another car rental company with additional price top up. However, this bad experience did not happen on Europcar and we were quite impressed with the free upgrade to Volkswagen Polo. Well done Europcar. "

• Europcar

  8 - "I would like to complain. I paid for a 4x4 and specifically wrote in my booking request that I needed this due to remote location of accommodation. However, on arrival the 4x4 was not available. The similar (term used lightly) vehicle offered was an SUV, this wasn’t capable at doing the unmarked road safely! So the fact that I didn’t really get the car I paid for pretty much ruined the holiday as we were constantly worrying that if it rained we would probably be stuck. Thanks for charging me for a car that I clearly didn’t get to use. Where you advertise a car or one similar, it would be nice if you actually adhered to this! I paid for a 4x4 and got an standard SUV! The reduction in price for the SUV was minimal, I feel I was ripped off and the local office were useless at trying to resolve the fact that the 4x4 wasn’t available! "

• Budget

  6.3 - "Got to desk to pick up car and there were no cars available. Budget tried to take us to another company counter to get them to change to their service, but they had nothing available. Had to wait over an hour (after already being there around 30mins) until one came up we could take. Car was good though, reliable and clean with minimal wear."

• Europcar

  5.3 - "Both front passenger and driver seatbelts not functioning, not retract. Very unsafe."

• Budget

  6.7 - "Being forced to drop the vehicle at Suva airport instead of Suva was a pain in the bum. We decided to use the local buses for the remainder of the trip due to difficulty around the pickup and drop off situation. You missed out of 10 days of large car rental."

• Shouqizuche

  4 - "Deposit policy is inconsistent and unclear about the amount. There's uncertainty about whether it can be refunded."

• Europcar

  5.3 - "Daihatsu Perodua instead of Hyundai Getz. Car in a really poor condition. I would like to add pictures but I can't don't know why. Noisy, no screenwash, wipers in bad state. Full to full - forget it. Good thing you don't have to worry about returning a car as you will never return it in worse condition than you took it and no one bothers to check it when returning. You can feel like real fijian in your dirty, noisy car - indigenous will even try to stop you thinking that it's one of them. One more good thing - working air conditioning!!! Even if paid full price before rental at the desk had to pay additional costs which were not mentioned previously - stamp duty + something else. "

• Europcar

  3.3 - "We rented Medium SUV "Jeep Compass" 4 Doors or similar, the car is very old, the left and right rear mirror controller is bad, can not be controlled, the car is not clean, the car has many damage, the brakes are also Unsafe, less than 15 minutes from the airport to the hotel, the vehicle is very dangerous, immediately return to the airport to change the car, the car rental company is very unsafe for vehicle maintenance, very poor,,when I return the car at 05:30am，the counter is no staff on duty!!"

• Europcar

  2 - "I booked an automatic transmission online, but they gave me a manual transmission."

• Europcar

  6.3 - "Customer service was poor at pick up. Will not book though Eurocar again. "

• Europcar

  6.3 - "Car is very very old - lots of dents and scratches - ran fine but made lots of strange noises."

• Europcar

  6 - "The front desk person looked quite unusual and scary, but their attitude was good."

• Hertz

  10 - "Like: Smooth, easy "

• Europcar

  8 - "Acceptable"

• Europcar

  6 - "The staff were unfriendly, and there were two old tires left in the car when handed over."

• AVIS

  8 - "Booking was quite satisfactory and picking up the car was relatively convenient."

• Shouqizuche

  8 - "Thorough car inspection"

• Europcar

  8 - "Had to pay an additional 40 Fijian dollars on-site, not sure why."

• Budget

  8 - "Overall efficiency was acceptable. The store operates 24 hours, and there were quite a few cars in the parking lot. There was a short queue."

• AVIS

  8 - "Like: I liked the mini van
  Dislike: The price was quite high "

• Europcar

  2 - "They provided a Mitsubishi Jeep with several issues: a long wait time, the car was dirty, it had exterior damage, there were a few tires inside the car, and the fuel tank was empty. After negotiating, we had to drive the given car to the hotel first, then they brought another car of the same type from our order to the hotel for exchange. This car rental experience was very unpleasant."

• Hertz

  2 - "Confirmed order but no car available! Very disappointed."

• Europcar

  2 - "They did not provide the agreed model but gave me an old jeep instead. Soon after driving, the tire had problems. The Europcar staff personally replaced it with a Mitsubishi Pajero that had over 140,000 km, in poor condition with a lot of noise. It was night when I swapped the car, so I couldn't thoroughly check for damages or cleanliness. The staff assured me there was no issue unless there was major damage. On returning the car, another staff pointed out scratches and charged me FJD 25 for a car wash, even though I had taken insurance when picking up the car. The car's condition during return was no different from when I rented it."

• Europcar

  10 - "Fast service, simple procedures, clear instructions"

• Europcar

  8 - "The service attitude was acceptable, but the timing was not well managed. We had to wait for more than 40 minutes for the car to arrive. Other than that, no issues."