Guest reviews

• Europcar

  10 - "A satisfying car rental experience. The staff were very professional and well-mannered."

• Budget

  10 - "Copenhagen Airport is relatively easy to navigate, with clear instructions for both picking up and dropping off the vehicle."

• Arctic Rental Cars

  8 - "Pickup was convenient, but the damage assessment was very slow."

• Keddy by Europcar

  10 - "Arrived early and was the first to process the car rental. Provided the original driver's license and the international driving permit translation. Mentioned the plan to drive in Germany. Credit card pre-authorization was processed, and they asked if insurance upgrade was needed. Explained that I had already purchased full coverage from QEEQ. The rental company confirmed it was okay but noted that in case of an accident, payment should be made to the rental company first and then reimbursement should be requested from QEEQ."

• Europcar

  10 - "Extremely satisfied. Despite us not speaking any foreign language and relying on a translation device, they patiently answered all our questions and efficiently handled all procedures. The car was nearly new with just over 7,000 kilometers. QEEQ is a trusted brand!"

• Budget

  8 - "Good"

• Budget

  10 - "Very satisfied"

• Budget

  10 - "Good service."

• Keddy by Europcar

  10 - "Very satisfied"

• Arctic Rental Cars

  8 - "The insurance is too expensive."

• Budget

  10 - "We rented a car for 11 days this time and were very satisfied. At pickup, there was only one person ahead of us. Knowing we were driving to Sweden and Norway, they gave us a new car with good features, strong power, and spacious seating, making the long drive less tiring. They even helped us buy the Copenhagen to Malmo bridge pass at a discounted rate. The car performed smoothly on several icy mountain roads in Norway. The funniest part was when they initially offered us this car, none of us had heard of it and were hesitant to take it. The lady at the rental company explained the car's background to us for a while. Returning the car was also smooth—right after parking, a friendly and tall Chinese gentleman came over, inspected the car quickly, and asked me to sign, completing the process."

• Avis

  10 - "I originally booked a Toyota RAV4 through QEEQ at Copenhagen Airport the afternoon before, but Budget didn't have that model available (seems like their business is doing very well). Instead, they offered me a Skoda sedan, saying it was the most available option in their inventory. However, we had four suitcases (28x2, 24x2), and the car could only fit three of them. After some negotiation, they suggested upgrading to a 7-seater business van for an extra €50 per day, which I firmly refused and decided to cancel the order. Called QEEQ customer service on the spot, who confirmed the cancellation for me. Then I booked to pick up a car near the central train station the next day, which was supposed to be a Toyota RAV4 as well. At 12:30 PM the following day, I went to pick up the car, but there was no RAV4 again—this time, they provided me an MG SUV. The trunk was slightly smaller, but it could fit all four suitcases. We were assisted by an intern, who was very polite and reassuring, going over every detail of the rental agreement with us before signing. Since we were heading to Ribe (on another island), the car company recommended buying the round-trip bridge toll upfront, originally priced at 500 DKK but discounted to 420 DKK. The toll was directly linked to the license plate for seamless crossing at the bridge toll gates."

• Budget

  6 - ""

• Avis

  2 - ""

• Enterprise

  10 - "Satisfied"

• Keddy by Europcar

  10 - "Excellent service, no need to queue."

• Keddy by Europcar

  10 - "The store was easy to locate with navigation, the process was smooth, the car was clean, and it was easy to operate."

• Keddy by Europcar

  10 - "This trip covered Denmark, Norway, and Sweden, spanning 1900 kilometers. From pickup to drop-off, including handling a tire pressure alert by contacting customer service and resolving it perfectly, the overall experience was excellent. The car's trunk is spacious enough to accommodate two 26-inch suitcases, two 24-inch suitcases, one mini suitcase, and a large tote bag. Make sure to choose the full insurance option."

• Avis

  2 - ""

• Budget

  10 - "Excellent service"

• Alamo

  10 - "Very satisfied"

• Arctic Rental Cars

  10 - "The Honda HR-V provided by the rental company was excellent, even better than the one I originally booked. It was new and easy to drive. However, the store wasn't open when I arrived at 9 AM, which was a bit concerning. Thankfully, after making a phone call, a staff member quickly came to assist."

• Avis

  10 - "Very good."

• Europcar

  10 - "The actual car received was the Corolla Cross, the hybrid SUV version of Corolla, which is quite fuel-efficient."

• Avis

  6 - ""

• Keddy by Europcar

  10 - "The rental company upgraded me to a Peugeot 2008 SUV."

• Alamo

  2 - ""

• Keddy by Europcar

  10 - "Excellent and quick service."

• Alamo

  10 - "Satisfied"

• Budget

  10 - "Perfect staff at the counter. "

• Europcar

  10 - "Very satisfied"

• Alamo

  10 - "Satisfied"

• Alamo

  6 - ""

• Budget

  10 - "Free shuttle service."

• Keddy by Europcar

  10 - "Standard service attitude, no pressure to purchase insurance, high efficiency."

• Avis

  10 - "Excellent"

• Avis

  10 - "The overall service at the store is excellent. I've used Avis in multiple countries, and this location has the best service. They go over the rental contract with you step by step. During business hours, car inspections are done in person upon return. The car condition is decent, although one rear-view mirror is slightly loose, it does not affect driving."

• Keddy by Europcar

  6 - "The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report."

• Keddy by Europcar

  10 - "The service was excellent and thoughtful."

• Alamo

  10 - "Fast rental process and excellent service from the staff."

• Budget

  10 - "Satisfied"

• Europcar

  10 - "Very satisfied, the service was excellent."

• National

  8 - "Very efficient."

• Alamo

  10 - "Very good"

• Europcar

  10 - "The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again."

• Keddy by Europcar

  8 - "The car was fine, but when returning it, they claimed there was a slight scratch on the bell and said I caused it. During pickup, only their staff inspected the vehicle, and since the parking lot was dimly lit, I couldn't check properly. However, during the return in outdoor lighting, they nitpicked every detail."

• Budget

  10 - "The service was excellent and very convenient."

• Alamo

  10 - "The process for both pickup and drop-off was very efficient, and the staff member's attitude was excellent."

• Budget

  10 - "Extremely satisfied."

• Alamo

  10 - "No upselling, no long queues, and the staff spoke excellent English. I rented a compact car but ended up with a Peugeot 5008, which is really spacious. The luggage space was huge, and the back seats were very roomy."