Guest reviews

• Alamo

  10 - "Satisfied"

• Budget

  10 - "Perfect staff at the counter. "

• Europcar

  10 - "Very satisfied"

• Alamo

  10 - "Satisfied"

• Alamo

  6 - "Pretty good. The rental company is excellent—left my phone behind, but they managed to find it and return it."

• Budget

  10 - "Free shuttle service."

• Keddy by Europcar

  10 - "Standard service attitude, no pressure to purchase insurance, high efficiency."

• AVIS

  10 - "Excellent"

• AVIS

  10 - "The overall service at the store is excellent. I've used Avis in multiple countries, and this location has the best service. They go over the rental contract with you step by step. During business hours, car inspections are done in person upon return. The car condition is decent, although one rear-view mirror is slightly loose, it does not affect driving."

• Keddy by Europcar

  6 - "The worst service in years. The specific staff had the “ I couldn’t care less” attitude. I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise. I had to accept the charge. The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report."

• Keddy by Europcar

  10 - "The service was excellent and thoughtful."

• Alamo

  10 - "Fast rental process and excellent service from the staff."

• Budget

  10 - "Satisfied"

• Europcar

  10 - "Very satisfied, the service was excellent."

• National

  8 - "Very efficient."

• Alamo

  10 - "Very good"

• Europcar

  10 - "The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again."

• Keddy by Europcar

  8 - "The car was fine, but when returning it, they claimed there was a slight scratch on the bell and said I caused it. During pickup, only their staff inspected the vehicle, and since the parking lot was dimly lit, I couldn't check properly. However, during the return in outdoor lighting, they nitpicked every detail."

• Budget

  10 - "The service was excellent and very convenient."

• Alamo

  10 - "The process for both pickup and drop-off was very efficient, and the staff member's attitude was excellent."

• Budget

  10 - "Extremely satisfied."

• Alamo

  10 - "No upselling, no long queues, and the staff spoke excellent English. I rented a compact car but ended up with a Peugeot 5008, which is really spacious. The luggage space was huge, and the back seats were very roomy."

• Keddy by Europcar

  2 - "Chinese students living locally, be cautious when renting! As a Chinese citizen working locally with a local driver's license, the rental company refused to hand over the car upon arrival, and they also refused to refund or allow an upgrade by paying the difference, claiming that only people residing in other countries could enjoy the booked price. In the end, no car was picked up."

• Keddy by Europcar

  8 - "Nice service from them but it was very expensive"

• Keddy by Europcar

  10 - "Very satisfied"

• Keddy by Europcar

  8 - "Overall service was good."

• Budget

  10 - "Extremely satisfying experience."

• Keddy by Europcar

  10 - "Everything was great."

• Arctic Rental Cars

  8 - "Overall, everything was great except the car was slightly old."

• Alamo

  10 - "ALAMO is a local car rental company. Compared to other internationally renowned brands, the prices are much lower, but the service quality and standards are absolutely on par. However, there are more customers, so the waiting time in line is slightly longer. The vehicle condition is excellent, brand new and equipped with intelligent features."

• Budget

  10 - "The upgraded vehicle this time consumes quite a bit of fuel. It's my first time driving a Hyundai, and I'm not sure why this car was assigned. It might have been an upgrade, but this upgrade ended up being counterproductive."

• Hertz

  2 - "The front desk service is slow and unprofessional, with a long waiting time."

• Alamo

  10 - "Overall good."

• Budget

  10 - "Extremely satisfied."

• National

  10 - "Very satisfied."

• Alamo

  10 - "Very satisfied, the vehicle was very new and in excellent condition."

• Hertz

  10 - "Overall service was good."

• Arctic Rental Cars

  10 - "No additional charges or pushy sales. You inspect the car yourself, and the credit card is used for tolls and fines. A final statement will be sent later. Very convenient."

• Alamo

  10 - "Very satisfied"

• Alamo

  10 - "The car rental company provides great service, but there were too many people and they forced me to purchase roadside assistance."

• Hertz

  10 - "Overall quite satisfied."

• Alamo

  10 - "Very good, polite attitude, and patient explanations."

• Keddy by Europcar

  10 - "Very satisfied"

• Enterprise

  10 - "Overall, I am very satisfied. When picking up the car, I told the staff that I had already purchased full insurance domestically. After receiving the contract, I noticed there was an additional daily insurance fee of 28 RMB. Since the amount was small and I had originally booked a Tiguan but was given a BMW X1, I decided to accept it. When returning the car, the staff inspected it briefly and said I was good to go, which was very smooth. The car rental company covered all highway tolls and a ferry fee, and I only paid for one ferry expense. For parking, I generally used parking lots. One common issue with car rentals in Denmark is the lack of spare tires. If a tire were to break during the trip, calling for roadside assistance could delay the journey. Luckily, my trip went smoothly as I had prayed for. I drove a total of 1,900 kilometers, and it was a wonderful experience overall. I'll definitely do this again next time."

• Alamo

  10 - "Excellent"

• Alamo

  10 - "Very satisfied, extremely satisfied!"

• Alamo

  10 - "Not bad."

• Keddy by Europcar

  10 - "Very friendly service."

• Alamo

  10 - "Satisfied"

• Arctic Rental Cars

  10 - "Satisfied"