19 Car Rental Brands in Vienna, Austria

Pretty good.

Reviewed: May 2, 2025

The staff were patient and attentive. Although our English is average, the staff patiently answered our questions. We originally rented an Opel but were given a Nissan Qashqai instead. It’s the same class of vehicle, but the car was a bit old.

Reviewed: Apr 30, 2025

Very satisfied, picking up and switching cars was very quick.

Reviewed: Apr 24, 2025

Very satisfied.

Reviewed: Apr 4, 2025

It's okay.

Reviewed: Dec 25, 2024

Great experience!

Reviewed: Sep 10, 2017

Excellent service

Reviewed: Apr 13, 2025

The service was extremely poor. They forced me to purchase full insurance and made various unjustified deductions after the rental period. Even two months later, deductions were still being made, and they did not respond to emails for communication.

Reviewed: Mar 26, 2025

The usual routine of upselling insurance during pickup. This rental company charged me 29 euros for car cleaning—should have cleaned it myself for 2 euros. Small rental companies rely on these charges to make money. However, they were quite friendly.

Reviewed: Mar 13, 2025

At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD. Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including: Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge. Austrian Vignette (10.33 EUR): This charge is understood and acknowledged. Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge. Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.

Reviewed: Feb 24, 2025

Very disappointing! After returning the car, my credit card was charged over 200 euros, claiming it was for car washing and some Vienna-related fees. During the return process, they confirmed there were no issues, yet the next day, they deducted money. They rented me a car with a Hungarian plate and still charged me a fee for entering Vienna?
The car itself had issues with the fuel gauge. It showed the tank wasn't full even after filling up and the pump automatically stopped. I ended up going to three or four different stations to refuel. Only when returning the car did they mention the fuel gauge was faulty. Couldn't they have informed me beforehand?
This was my worst experience in over ten self-driving trips in Europe.

Reviewed: Feb 17, 2025

The store is a bit far from the airport.

Reviewed: Apr 13, 2025

Great service

Reviewed: Apr 10, 2025

Very satisfied.

Reviewed: Apr 3, 2025

Very good

Reviewed: Feb 21, 2025

The service was excellent. Although it's a small car rental company, the vehicles were in great condition and the service was efficient. It was a pleasant car rental experience.

Reviewed: Dec 16, 2024

Good

Reviewed: Apr 12, 2025

The waiting in the counter desk was very long (around an hour) but the rest was just great.

Reviewed: Jun 23, 2024

Be cautious about fines when renting a car in Austria. At the counter, I confirmed with the staff whether I needed to buy a road ticket. The lady at the counter said it wasn't required within the country as it was all included. However, I still ended up being fined nearly 200 euros for a road ticket and handling fees.

Reviewed: Apr 15, 2024

The service attitude was good.

Reviewed: Aug 31, 2020

The counter staff were very polite. They suggested paid upgrades but didn't push. Their English was good, so communication wasn't an issue.

Reviewed: Aug 25, 2019

The service was attentive and the staff were friendly.

Reviewed: Apr 11, 2025

The wait time to get the car ready and the unwillingness of the counter staff to give the cost break-up & answer my queries around cost was the only downside. If I remember correctly the delay was because they were fixing tyre puncture. Rest was all good, the car condition, cleanliness and pickup drop location.

Reviewed: Mar 27, 2025

Overall, it was pretty good. The car inspection was very thorough. Although I didn't encounter any issues, it's definitely something to pay attention to.

Reviewed: Feb 21, 2025

Very satisfied, the process is convenient.

Reviewed: Feb 16, 2025

Excellent service, provides shuttle service to the terminal with no hidden charges or insurance upselling. Highly recommended and trustworthy. Used up a bit of fuel without fully refilling, but upon return, the staff informed us it would only cost 5–6 euros. In the end, they charged just 5 euros. Very honest and reliable rental company.

Reviewed: Feb 7, 2025

Rented a car for just one day, but they required purchasing a minimum of ten days of Austrian highway tolls. Normally in cashless countries, rental companies include the annual highway tolls in the rental price.

Reviewed: Apr 2, 2025

Company was very good. I was not expecting. It was all ok

Reviewed: Nov 15, 2022

I used a debit card and the rental company said it was not a credit card and charged additional fees. When I inquired about the deposit, they said it was charged by the booking platform. In the end, a new contract was signed on the spot, and the amount was completely different from the original booking. When asked for an explanation, they couldn't provide a clear answer.

Reviewed: Jul 31, 2019

The staff is a nice person. Easy to deal and help us a lot. I would love to recommend and give 10 stars for Green Motion.

Reviewed: Jul 18, 2019

The car rental was very cheap compared to other companies. The conditions of the car was ok, I mean, u get what u paid. Overall experience was ok. Just that, staff are not in the office all the time. We need to call them first, then only they'll come.

Reviewed: Jul 16, 2019

The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies.
A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.

Reviewed: Mar 31, 2025

Car pickup was reasonably efficient.

Reviewed: Mar 19, 2025

No matter what, the rental company charges a cleaning fee of 20 euros.

Reviewed: Feb 20, 2025

The staff at the rental company was very friendly and efficient. Overall, it was a good experience, different from renting a car in Hungary. This company might be a smaller car rental business. I purchased the supercover insurance at the counter, but unlike Hertz, they didn't provide a black folder containing various documents. After confirming with the staff, I learned that any issues can be addressed by contacting the technical support hotline on the dashboard. The entire process was smooth, and returning the car was also quick. By the way, I'll opt for a diesel car next time.

Reviewed: Dec 22, 2024

Satisfied

Reviewed: Dec 12, 2024

Very satisfied! The car quality exceeded expectations, and the pickup and drop-off process was convenient and efficient. No hidden charges or upselling. We added full insurance on site, and the staff was very cheerful. Any other small requests were no problem at all. Highly recommended!

Reviewed: Feb 6, 2025

Satisfied

Reviewed: Feb 3, 2025

Well, our trip to Europe ended more than seven months ago, and now we've received a traffic violation fine stating that we hadn't paid the Hungarian highway fees and were caught twice, resulting in a penalty of 185 euros. However, when we picked up the car, we were informed that it was already included, so everyone should pay extra attention to this! Just to clarify, we purchased highway passes in more than ten countries, so why wouldn't we buy one for Hungary? Returning the car was not easy—the parking lot charged fees, and it was inconvenient with the store being far from the airport.

Reviewed: Feb 1, 2025

The rental company intentionally charged me 200 euros for repainting. It’s a long and frustrating story.

Reviewed: Nov 19, 2024

The staff was very reliable, and the car was in excellent condition.

Reviewed: Oct 9, 2024

Good, new car.

Reviewed: Dec 23, 2024

9

Reviewed: Jan 27, 2020

Purchased full insurance through the rental website. Without any explanation, the staff at the counter added extra insurance and fuel service fees to the contract. Only noticed the extra charges after returning the car. This is not the first time this location has done this! Be very cautious when choosing.

Reviewed: Jan 19, 2020

Convenient

Reviewed: Oct 13, 2018

The service at the counter was inefficient. We were scheduled to pick up the car at 9 PM on July 8th and arrived at the counter around 8 PM. However, we waited for over an hour to get the keys. After signing the contract, they didn't give us the exit card for the parking lot, so we had to walk back to get it, which was very inconvenient.

Reviewed: Aug 3, 2018

The Europcar staff provided excellent service. My English is not very good, but the staff used gestures while explaining and wrote down the key information. They asked me repeatedly if I understood or needed further translation.

Reviewed: Oct 22, 2024

They provided a brand-new Mercedes-Benz C-Class wagon, which was a diesel version. It had strong power and remained incredibly stable even at 160 km/h on the highway. After signing the contract at the counter, I got the key and picked up the car myself from the nearby underground parking lot, which was very convenient. The vehicle already had all highway toll passes, so no need to pay tolls myself. Returning the car was just as simple, in the same parking lot, with a full tank.

Reviewed: Sep 23, 2024

Very satisfied

Reviewed: Aug 30, 2024

Satisfied

Reviewed: Jul 22, 2024

Thanks for the upgrade

Reviewed: Jun 10, 2024

There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

Reviewed: Jul 31, 2024

Great service attitude, the vehicle is very new, and the instructions are clear.

Reviewed: Jul 6, 2024

It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

Reviewed: Oct 11, 2019

The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.

Reviewed: Oct 6, 2019

On the day of the rental, we followed the GPS to the rental address and saw the rental company's logo, which made us very excited. However, the office was empty, and a nearby staff member told us that the rental company had moved last month, but we had not received any notification. So, our whole family, with all our luggage, had to spend money on a taxi to get to the new rental location. The staff at the new location were quite nice and processed our rental without any issues, but they didn't tell us where the car was. I had to find it myself, and the car key didn't have the license plate number, so it took a while to locate. The child safety seat needs to be installed by the user because if there's an accident, the rental company would be blamed. What kind of logic is that?

Reviewed: Aug 9, 2019

The rental company is not worth the good ratings. They downgraded the car I reserved. I booked an Opel Astra, but they gave me a Skoda Rapid. Do they think Chinese people are fools?

Reviewed: Mar 27, 2019

Good

Reviewed: Jan 5, 2018

The car was great, included highway fees, and the return process was quick.

Reviewed: Jul 31, 2024

Good quality. Easy to work with

Reviewed: Dec 22, 2023

Professional service

Reviewed: Jun 1, 2019

The store messed up the return date. We clearly booked to return the car on the 28th, but the contract said the 25th. We only found out when we got back. Called the rental company but didn't get it resolved. Had to go back to the airport the next day to sort it out. The store even falsely claimed that our main driver requested the change. Finally, after several calls, we got a new contract. The website quoted 431 euros, but the contract charged us 700. Besides the additional driver and cross-border fees which we were aware of, the rest was just unclear charges.

Reviewed: Jun 1, 2016

I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.

Reviewed: Jul 4, 2024

Very satisfied

Reviewed: Feb 9, 2024

Poor service attitude, low efficiency, long waiting time, needs improvement.

Reviewed: Dec 9, 2023

Quite good, efficient service. The return instructions are printed out for renters to take along. No extra insurance is pushed.

Reviewed: Apr 2, 2024

We booked for a VW polo and received a free upgrade Nissan qashqai 2019.Very happy, friendly staff,100%recommend.

Reviewed: Jan 1, 2020

Clear explanations and very friendly

Reviewed: Oct 15, 2019

Pick up too long. Enter my personal info on internet but on desk have to fill some papers again...!

Reviewed: Oct 2, 2019

The service was very friendly and the explanations were clear.

Reviewed: Aug 30, 2019

Very nice staff, quick, easy rental.Professional.I will recommend it

Reviewed: May 24, 2022

The counter staff MARK seemed rude and arrogant. No customer service etiquettes were observed in him. He wasn’t polite at all in his conversation and behaved as if he is doing a favor. Totally disappointed with the experience.

Reviewed: Jul 12, 2019

Like: The BMW SERIES 2 Grand Tourer that we eventually obtained was excellent, but we had to pay extra for the upgrade from the Citroen C4 Picasso which we had ordered and was not available.
Dislike: When we arrived in Vienna, we were told that no Citroen C4 Picasso was available: we had chosen this car because of its large luggage capacity. There are four of us, with 3 large suitcases plus carry-ons. We were offered a Mercedes A class as an alternative, and then a B class, which we went up and inspected, but neither had sufficient luggage space. We were not prepared to pay substantially extra to upgrade to a 7 seater people carrier. Eventually the Hertz agent remembered that he had a BMW Series 2 Grand Tourer available, which proved to be excellent. However he said he was unable to give us a free upgrade, so after friendly attempts to persuade him, we reluctantly accepted the extra charge (42 euros + VAT).

Reviewed: Sep 6, 2018

Good service. The lady provided pick-up and drop-off.

Reviewed: Aug 16, 2020

Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe. The car return was smooth! Great price, great people, great location -recommending to everyone who needs a small and reliable car!

Reviewed: Oct 15, 2019

surprice office was located outside of Vienna airport, so they had to send a representative down to pick us up.

Reviewed: Aug 27, 2019

Car full of scratches before the rent Surprised that at return there was a discussion or difference in opinion between us and the rental company, whether scratch number 51 had been there before or not

Reviewed: Jul 23, 2019

This is 6km away from Airport but price is much cheaper! You just need to call them to pick up.

Reviewed: Apr 29, 2019

Upgraded to a Ford SUV, very nice

Reviewed: Jun 5, 2020

Sighs...

Reviewed: Nov 28, 2019

Sufficient counter service

Reviewed: Jun 11, 2019

Some double charge from airport fee

Reviewed: Jan 19, 2020

Habia reservado la asegura ion máxima según ponía en la web y no fue así en realidad, teniendo que pagar 51€ más de lo previsto siendo el alquiler inicial 72€.

Reviewed: Nov 26, 2019

Good company

Reviewed: Aug 6, 2019

No queues, but the staff's attitude was average

Reviewed: Jun 14, 2019

The location listed on the app was incorrect; the store has moved.

Reviewed: May 5, 2019

Incorrect return instructions

Reviewed: Oct 22, 2019

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Reviewed: Apr 12, 2019

Vehicle condition is not correct, brakes are bad!

Reviewed: Apr 5, 2019

Partnered with Europcar, the efficiency was a bit low. It took half an hour to pick up the car.

Reviewed: Sep 27, 2019

The counter staff were very nice and didn't try to upsell insurance.

Reviewed: Sep 11, 2019

Not bad

Reviewed: Jun 14, 2018

The staff were efficient and enthusiastic. Any issues were resolved smoothly. The car we initially got was significantly different in size from what we booked, but it was quickly replaced after negotiation. However, finding the car was a hassle. Despite its close proximity, unclear instructions from the staff made us search for half an hour.

Reviewed: Sep 1, 2019

The staff were very kind and upgraded our vehicle for free when they saw we had a lot of luggage.

Reviewed: Aug 25, 2019

The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.

Reviewed: Aug 22, 2019

Picking up, using, and returning the car was very convenient. I recommend buying insurance at the rental location. I booked a Citroën but received an Opel, which was stable even at 160 km/h on the highway. The car had some scratches, but they informed me beforehand. I just handed over the keys when returning.

Reviewed: Aug 15, 2019

Great service, the car was very new, and they patiently explained the cost details. When recommending insurance, I showed them QEEQ's reminders, and they promptly accepted them.

Reviewed: Aug 5, 2019

The pick-up location is too far from the airport, making it inconvenient for round trips.

Reviewed: Sep 8, 2016

Free shuttle service, great service.

Reviewed: Oct 11, 2014

The vehicle was good and quite new, only a few hundred kilometers. The service was decent, but we were charged 50 euros for picking up the car late due to a delayed flight, which I think is quite expensive and not very considerate.

Reviewed: Dec 10, 2013

Your review of the car rental company: They provided a brand new car with less than 10 kilometers on it. The staff was also very nice and friendly. At the pickup, we were informed about a €60 border-crossing fee to Czech Republic, but when returning the car, an additional €30 license fee appeared out of nowhere. Since our English wasn't good enough to clarify, we just paid it. We also received a €24 parking violation ticket while on the road. We initially wanted the rental company to pay it on our behalf, but they charged a €30 service fee, which was too expensive. They suggested we transfer the amount directly to the Austrian police account after returning to our home country, but we're not sure how to do that and it's giving us a headache!

Reviewed: Oct 15, 2013

The only thing that could have made it better was the price I thought the extra Insurance was a bit steep

Reviewed: Jul 11, 2019